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Avis sur HomeServe UK

Dernière mise à jour : 20 octobre 2017
426 avis

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HomeServe UK CEO Martin Bennett
Martin Bennett
302 Évaluations

426 Avis des employés

Trier: PopulairesÉvaluationDate

  1. Utile (1)

    «One of a kind ...»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Marketing Manager - Walsall, Angleterre (Royaume-Uni)
    Employé actuel - Marketing Manager - Walsall, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Pendant plus de 5 ans)

    Avantages

    - Very clear and well communicated business strategy as well as updates on goals throughout the year.
    - Direct access to an unbelievably approachable senior management team.
    - A very special culture. A lot of businesses claim to have created a "family like" feel. HomeServe truly has. I have a real sense of belonging, people at all levels genuinely care about the customers and eachother. It is a long way off what is was when I started back in 2011 so ignore any negativity from people who worked here years ago. It's not the same place.
    - Everybody has a voice. It really doesn't matter what level or where you are in the business, you have the chance to be heard and taken seriously. Our CMO & CEO have an open door policy and hold regular one to one meetings with people from all over the business.
    - A brilliant, growing brand. Now is a fantastic time to get involved as we take on the next couple of years!

    Inconvénients

    Transparency of pay/development structures within our Marketing department. This isn't really a con as I believe I am paid well for my job, however if there was one thing I could change, it would be this.

    Conseils à la direction

    Continue with the great work. People first.
    Ensure that the right people are in the right roles to get the best out of people.


  2. Utile (2)

    «Great company to work for»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Plumbing Engineer - Reading, Angleterre (Royaume-Uni)
    Employé actuel - Plumbing Engineer - Reading, Angleterre (Royaume-Uni)
    Recommande
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Moins d'un an)

    Avantages

    The support you receive is second to none! Can’t fault any of the management I’ve had dealings with and are always looking to help you improve you skill sets

    Inconvénients

    Long hours for engineers and some office staff no understanding distances or not caring for the engineers

    Conseils à la direction

    Increase training for deployment teams


  3. «Fast moving, innovative company that cares about its people. We are a family!»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Manager - Walsall, Angleterre (Royaume-Uni)
    Employé actuel - Manager - Walsall, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Moins d'un an)

    Avantages

    I'm new to HomeServe and I can already say it's a special place to work. If you're hungry for a challenge and want to have fun and deliver some great work then HomeServe is a great place:
    -CEO and Execs make a genuine effort with absolutely everyone in the company. Greg (CEO) has his own book club that he invites everyone to. Also CEO encourages 121's with everyone so he can get to know you better.
    -Extremely fast moving; looking for new ideas as well as some huge acquisitions recently.
    -Fantastic communication throughout. Using innovative technique called Good, Bad, Ugly weekly reporting in a fun way that is accessible and transparent to every member of staff. No other company does something similar.
    -Genuinely every person cares for each other- it's a real family!
    -Pushed for personal development and even opportunities to move abroad. Seen first heard the flexibility for staff.
    -We haven't even reached the beginning of our journey- we are just starting with ATL's and brand awareness. So excited with what's possible once we are better known.
    -lot of investment gone into facilities as well as perks such as the highest level home cover for free and favourable share plan.
    -Front line staff come first- they are the most important in this company. Other companies fail by thinking the opposite.
    -Customers are our biggest priority and everyone goes out of their way and delivers extra for them.

    Inconvénients

    -can't think of any. Only improvement I recommend would be to offer some level of sick pay in the first year as currently there is no pay in the first year.

    Conseils à la direction

    -Keep it up! Even as we get bigger with all the acquisitions we should keep everyone together as a family. We are on a fantastic journey!


  4. Ceci vous a été utile ? La communauté a besoin des contributions de chacun – Ajouter un Avis anonyme


  5. Utile (1)

    «Seven years on it keeps getting better»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Plumber - Douvres, Angleterre (Royaume-Uni)
    Employé actuel - Plumber - Douvres, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Pendant plus de 5 ans)

    Avantages

    This company continues to listen, support and act upon anything to support us. From pay reviews to Rota changes if they can help this will. Not to forget the care support in place to take that next step.

    Inconvénients

    Greg Reed's story's. Please stop them!!

    Conseils à la direction

    Keep up the good work look after us and we will look after the customers


  6. Utile (1)

    «I'm proud to say I work for homeserve»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Operations Support Advisor - Nottingham, Angleterre (Royaume-Uni)
    Employé actuel - Operations Support Advisor - Nottingham, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Moins d'un an)

    Avantages

    I have been working at homeserve for less than a year and i have enjoyed every minute of my time here, homeserve have great leaders such as Martin Bennett, Greg Reed and Aaron Ali they are all great and very helpful, they have all helped us get to our new home at aspect house which is great, I believe the company will grow as time goes by.
    I would recommend all my friends and family to work for an excellent company like homeserve.

    Inconvénients

    I don't have any cons, everything is positive :)

    Conseils à la direction

    Keep up the good job!


  7. Utile (1)

    «The best company you could work for!»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps

    Avantages

    You are looked after! The opportunities are limitless, if you have what it takes then you can go anywhere with HomeServe. Personally I have developed from the phones to a Team Manager and now inspiring to become a Senior Manager within my field...I did this within 5 years! I could go on and on...but overall it will be very hard to find a company that is this Customer and People focused! Looks after it's people the rest looks after itself...

    Inconvénients

    Can't think of anything...however I need to have a minimum of 5 words in this section to continue...

    Conseils à la direction

    Let's continue to strive to be the best...


  8. Utile (1)

    «A company that cares»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Coach Support Customer Service Representative - Walsall, Angleterre (Royaume-Uni)
    Employé actuel - Coach Support Customer Service Representative - Walsall, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Plus d'un an)

    Avantages

    Great people in general who are genuinely friendly and care about their work
    Open management willing to listen
    Support if you're struggling to help you improve
    Progression is there if you want it - the company makes lots of effort to develop and promote from within
    Friendly atmosphere
    Lots of effort and activities to engage individual departments with the company as a whole.

    Inconvénients

    (In my opinion these are all pretty minor cons...)

    Stats are tracked in the callcentre, more in some departments than others. This probably happens in all callcentres to an extent though.
    Some people just come for the pay and don't engage
    In the callcentre shift patterns vary daily meaning one day you could be on a late shift, the next an early.

    Conseils à la direction

    Keep it up!


  9. Utile (1)

    «A fun, unique and authentic culture that you wouldn't want to leave.»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Director of Procurement - Birmingham, Angleterre (Royaume-Uni)
    Employé actuel - Director of Procurement - Birmingham, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Plus d'un an)

    Avantages

    HomeServe is different.

    The culture is genuine. We believe in doing the right thing for our customers, and believe that investing and supporting our people is the best way of delivering this.

    This is bought into across all levels of management, and gives everyone a clear direction on the strategy. More importantly however this makes it fun to work here, and spills over into a unique culture that you see every day - be it in looking after vulnerable customers, putting things back into the community, doing the right thing or simply silly events and eating too much pizza!

    And it's working. The company is doing well, and this is allowing us to invest in new areas and new acquisitions. Definitely not boring, and not for those wanting a quiet life.

    Inconvénients

    There is always a lot of change going on, and we are still sometimes on the learning curve here.

    Conseils à la direction

    Keep focussing on the big stuff and dropping the less important distractions.


  10. Utile (2)

    «Awesome company»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Business Operations Manager - Walsall, Angleterre (Royaume-Uni)
    Ancien employé - Business Operations Manager - Walsall, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez HomeServe UK en Contrat Permanent (Pendant plus de 8 ans)

    Avantages

    Always attempting to do the right thing for customer and colleagues.
    Rewarded people well.
    Created a strategy and worked towards achieving it.
    Fair and honest to its customers and people.

    Inconvénients

    Maybe spent too much time listening to external consultants when most of the answers were see to spot.

    Conseils à la direction

    You don't need it just keep going forward.


  11. Utile (1)

    «First Class»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative - Walsall, Angleterre (Royaume-Uni)
    Employé actuel - Customer Service Representative - Walsall, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Pendant plus de 10 ans)

    Avantages

    I have been working at this company for the past 10 years. Working in various departments and learning so many skills. The reason I have been there so long? The People! There are so many talented individuals, they truly care and doing the right thing is a shared value across all tiers of the business.

    The culture has changed dramatically since I first arrived. It is not a numbers game, it is about owning situations and proving an effortless experience for the Customers.

    There are plenty of opportunities for development across the Company. In different locations and job roles. I'm currently pursuing a career in Management! I have been supported and encouraged throughout the journey. One of the board directors even gave me valuable career advice! People at the top are available to talk to and the CEO even encourages One to One sessions with him, where else would you get that?

    The training at the start may be a little daunting. There is a lot to take in but there is a lot of support available and there is always someone on hand to help out. Be patient, work hard and the opportunities will come to progress within the company and as an individual.

    The Retention Department is arguably the busiest/most difficult but is also very rewarding. You would pick up so many skills and the people there are Outstanding!

    I'd basically recommend anyone to work here, there are jobs at all levels and with the right attitude, you will go far!

    I'm in the process of setting up my own business at the moment and have gained so many transferable skills. Especially in regards to Customer Service/Experience. It inspires my business model!

    Bottom line : give HomeServe a try!

    Inconvénients

    Understaffed at times, especially Saturdays. I know this is being addressed though by our recruitment drive....

    Conseils à la direction

    Keep doing what your doing!


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