Avis sur HomeServe UK

Avantages

Great career progression if you're willing to put time and effort in.

Great salary, particularly for a call centre.

Opportunities to help Customers, even those that aren't necessarily covered.

Excellent benefits, including a monthly 'bonus' for front line staff.

Set career progression and wages.

Feel like we're kept pretty in the loop about things within the company.

On site canteen.

Free on site parking.

Lots of charity work.

Dominos pizza days :)

Conseils à la direction

I feel that you're going to struggle when you next want to recruit for coaches and team managers. The recent redundancies have scared people and many have said they will not progress further for fear of this happening again.

Avantages

Internal opportunities for growth
Great people to work with
Multiple sites, meaning lots of options
Friendly, approachable colleagues, INCLUDING members of the exec team and CEO (never heard of in any other company i've worked for)
Employee cover for your home
Great bonus scheme for front line agents
Employee recognition
Self motivated people can go far

Conseils à la direction

Literally one of the best companies i've worked for and also the one i've worked for longest. All my aspirations to date have been met and i truly enjoy coming to work no matter which site i have to visit. I love the fact that people like Greg Reed, Richard Shepherd, and the rest of the exec team are down to earth and approachable. My only two critques are 1) communication. You do send out lots of information but quite often things that others consider very important are left out. Things like changes to teams and so on. 2) You are great at listening but sometimes an individual feels a struggle to be heard. If there is an issue and someone approaches another about it, that individual needs to be assured that their issue has been heard and if action can be taken, it is being. If it can't, an explaination as to why should be proffered. This doesn't happen every time. However, i reiterate, best company i've worked for and despite one or two niggles, as a team we are far better at handling issues than other places i've worked.

Avantages

The Culture is amazing, very open forward looking, people genuinely care about our customers and our colleagues. There is plenty of opportunity for career growth and to get involved in what interests you

Conseils à la direction

We need to get better at communicating what may / will happen, I think that stating what we want to achieve, even if we dont reach what we wanted, drives home that we consistently try to do better and if we do fail then we keep going anyway

Avantages

After working for HomeServe a number of years, I have never been happier. If we have any challenges, we approach them together as a team. I have the freedom to do what's right for our Customers without question. We are aware of our goals and aspirations and the company we want to be, knowing what needs to be done to achieve our goals.

It's a company that truly cares about it's People and Customers and I'm very proud to be here.

Avantages

> The open doors to Senior Management are always open. The CEO encourages everyone to have a 121 with him. Yes you might wait a couple of months but it's worth it.
The People are a family at HomeServe and always have been.
I've been here over 10 years and have seen it change so much in that time - All for the good.

Open and clear communication all the time.
Free parking and flexi hours
Salary is over and above the average national

Conseils à la direction

Be seen more as it seems to have gone quiet at the moment!

Avantages

Great place to work. Your on a salary but with a bonus incentive that is easily achievable that makes your wage very good. I find the support that I receive to be the best I've ever come across even though I work alone it doesn't seem that way. Homeserve are very customer focused and that's how it should be. Looking forward to working for homeserve until I either retire or die.

Conseils à la direction

What ever your doing it's working and working well

Avantages

Development - Always utilising peoples strengths and reviewing competencies and frameworks
Challenging - Constantly striving to stretch objectives for customer and colleague
Focused to Customer Satisfaction
Relentless in our attempts to Improve
Customer Charter & People Charter
Winter '17/'18 - That is how you evidence a multiple site organisation pulling together!

Conseils à la direction

Communicate change well in advance.
Carry on improving
Smash FY19!!!

Avantages

HomeServe has a great caring culture amongst the people on the ground and within back office teams. The product idea is fundamentally a good one, though consumers are changing what they want and what they value.

Conseils à la direction

Much of the top team inherited a business that needed some real basics fixing - which it did to a large extent. It was fine for a time because the market didn't change as quickly as many others are doing - and it could focus on a good culture and rely on turning handles on tried and tested processes - even if clunky. But, now the market is changing, it is showing little sign of having the skills or experience to deliver transformation. While fundamentally decent people, some of the top table are there because they are a group of loyal, old-fashioned JFDI 'can-doers', but it needs strong relevant experience, which I don't see. Its got rid of lot of hugely valuable experience as well, suggesting its not entirely got a plan.

Avantages

It is hard to find something good to say. They used to have a good atmosphere, and did care about their staff, but that has all gone now.

Conseils à la direction

Both Martin and Greg are great people, but unfortunately Preston suffers, and are always the ones under pressure. Staff motivation in Preston is very low, and yes I do still have friends that work there and I speak to on a daily basis. Management is Preston is getting worse, and all of the good ones that they did have got made redundant. You need to stop putting pressure on the staff and their AHT, you cannot have the best of both worlds, with the customer advisors having to rush calls to meet their AHT and putting the customer first.

Avantages

A business that truly believes in grass roots, a great leadership team who take their guys from the front line and develop them into leaders, I can honestly say I owe Homeserve a lot, whilst not every one can be pleased at all times, HomeServe certainly deliver to the majority, my personal experience has always been a positive one, an open door policy in which you can openly talk about your feelings to anyone at any level, a supportive network of people who are always looking out for you should you make a mistake, a business which believe in coaching its people and developing them into the best they can be, Homeserve has a genuine belief in looking after its people.

Conseils à la direction

Keep looking after the people, they deliver to the customers, they must always come first, no matter what adversity you face, more of the same