Avis d'entreprise sur "rating system" chez Lyft | Glassdoor.fr

Avis d'employé de Lyft sur « rating system »

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  1. « Driver »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien Freelance - Driver - Fort Worth, TX (États-Unis)
    Ancien Freelance - Driver - Fort Worth, TX (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Lyft (Plus d'un an)

    Avantages

    Get to meet all kinds of people, pay can be good if you drive a long time

    Inconvénients

    Wear and tear on vehicles, horrible rating system, will take customers word over yours in order to gain free rides, staff who deals with deactivations need to do better with due diligence on this matter.

    Conseils à la direction

    Have a second chance program for its drivers, listen to them as they are using their own vehicles to take passengers to their destination


  2. Utile (4)

    « Revise that Rating System! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    Freelance actuel - Freelance anonyme
    Freelance actuel - Freelance anonyme

    Avantages

    flexible schedule, opportunity to meet interesting people

    Inconvénients

    poor rating system; inconsistent bonus system

    Conseils à la direction

    The rating system as ism is quite unfair. First, it is possible to be rated low for things that are not the driver's fault. For example, I will not run lights to get someone to work on time so they rate me low. Second, I do not think riders understand how the system works. 4 is described as GOOD and 5 is described as EXCELLENT. So a passenger might think that" as long as a person does everything right, I will give them a 4. I should reserve a 5 for people who do something special or go above and beyond. " That is the way that I thought as a passenger. Then, when I became a driver, I learned that if your average drops below 4.6 you could be deactivated. So, if half of my passengers take the term GOOD literally as it relates to a 4, I could lose my earning opportunity. Find another label for 4, obviously, you do not think it is GOOD enough,

  3. « Worse company to work for ever »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Intérimaire ayant travaillé précédemment pour cette société - Intérimaire anonyme
    Intérimaire ayant travaillé précédemment pour cette société - Intérimaire anonyme
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Lyft en contrat temporaire

    Avantages

    There are no benefits or pros.

    Inconvénients

    Don't think about their drivers on my think about their passengers their rating system sucks they give u no specific feedback so u can try and improve and don't give u enough time to improve they just cut u from the company instead I wish I had never done it degrading undermining and they make u feel like have no brain or any kind of intelligence!!!


  4. Utile (1)

    « Unfair rating system for driver »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Opportunités de carrière
    • Rémunération et avantages
    Freelance actuel - Driver
    Freelance actuel - Driver

    Je travaille chez Lyft (Moins d'un an)

    Avantages

    Extra small money
    Flexible hours

    Inconvénients

    -Rating system should be a thumb up or thumb down. For the thumb down, we will not match again. The current system is not fair for drivers because if you drive long enough it will even tually slowly go down. I don’t think its fair for drivers to lose their jobs based on this unfair rating. I was at 4.99 for couple weeks and my week5 I am at 4.94(i know its pretty high but still). I drive a BMW (which is eligible for “premium” booking) to pick up Line and Lyft booking, I keep my car clean at all time, and I am nice to everyone. For some people, 5stars just not exist to show appreciation for drivers when they sit in a nice car with a safe ride for 1/3 less fees than taxi.
    - airport queue problem. Lyft driver app is always broken in that area.

    Conseils à la direction

    - I did not get a “no show” fees many times and i had to call Lyft by going to the website. I wish you make that option easier.
    - rating system that i stated above. I dont think 5 stars rating from passenger’s emotion is fair. While you also have either thumb up or thumb down for some area here.


  5. Utile (2)

    « Rating System - the Truth »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Freelance actuel - Freelance anonyme
    Freelance actuel - Freelance anonyme
    Ne recommande pas
    Point de vue neutre
    Désapprouve le PDG

    Avantages

    Flexible work hours
    Not much else to say but that

    Inconvénients

    Pay is a joke
    The rating system is very broken and confusing.
    Let me elaborate on that. They say it's a 5 star system..... it's not. It's a thumbs up or thumbs down system.
    5 star = thumbs up
    3 or 4 star = thumbs down
    less than 3 = never match me again

    Lyft says they want their drivers to hold a 4.8 average, which in terms of thumbs up/down you must have 80% of your riders giving you a thumbs up.
    It's broken because the 5 star system confuses riders into thinking 4 stars is a good rating but in reality it's a thumbs down.

    I haven't been working long enough to experience rude/bad riders but after doing some research and looking at the rating system it's unfair, confusing, and broken.

    Lyft takes advantage of desperate people needing money and grinds them through this rating system.

    Conseils à la direction

    Raise the fares.

    Fix the rating system, just move it to a thumbs up or thumbs down system (Because that's BASICALLY WHAT IT IS!).

    Let the drivers GET FEEDBACK if they get a thumbs down.

    Software options for riders:
    Thumbs up -> give feedback about why
    Thumbs down + option to not match to driver again -> give feedback about why (Let the driver see it, perhaps to protect the riders identity release the feedback randomly sorted each week to the driver or after every X number of rides)

    Software options for drivers:
    Thumbs up -> give feedback about why
    Thumbs down + option to not match to rider again AND/OR report damage -> give feedback about why

    THAT'S IT! Get to work


  6. Utile (4)

    « No respect for Drivers »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien Freelance - Freelance anonyme
    Ancien Freelance - Freelance anonyme
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Avantages

    Make your own hours
    Nice side income

    Inconvénients

    Rating System
    No transparency for drivers
    Very bad passengers

    Conseils à la direction

    Actually listen to your drivers.
    Do not terminate for a violation of terms without a voice support.
    Eliminate Long wait times for response, especially when it’s the drivers livelihood at stake.


  7. Utile (21)

    « Poor Pay, Rude Passengers, Disposable Drivers »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Freelance actuel - Driver - Orlando, FL (États-Unis)
    Freelance actuel - Driver - Orlando, FL (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez Lyft (Plus d'un an)

    Avantages

    Work your own hours
    Potential to have decent people in vehicle
    Possible Decent pay if Lyft didn't treat your areas rates like a third world country

    Inconvénients

    Passengers are uneducated to State laws and Rules of Lyft - They think its ok to .....
    Not wear a seatbelt(yes even in the back where people die as well)
    Have babies not in car safety seats(violates state laws) Im tired of hearing "other drivers allow it"
    Open Alcohol, open no lid drinks.
    Its ok to sit and kick things like back of seat, dash, Rear Air conditioning unit.
    Its ok to have kids running on our car seats with their shoes
    They can come into a vehicle and tear it up and expect not hear anything from driver.
    Driver is rated poorly for almost anything (Not giving passenger free things for the almost free ride they get. Asking for seatbelts, asking for no open drinks or food, child safety seats. A driver that follows rules and laws many times is attacked.
    Passengers just rate drivers bad for fun or to try and get free lyft coupons
    When passengers book a ride on the passenger app lyft does not post basic rules and educate them (Seatbelts, child seats, opene alcohol, illegal drugs, respect driver....). Lyft leave the dirty work to the driver. On the phone they always tell me what I need to tell passnngers and they always tell me Lyft will not compensate drivers for any police issues because passengers are not in seatbelts or have illegal substances....how nice.
    Passengers are allowed to mock and insult drivers. I have basic laws and rules of state and lyft posted and smart mouth rude passengers get in and say " Soooo many Rules in here"
    Passengers are not required to have a correct name in app or a real picture. Ive had names like "Z" and "Cellphone" passengers all lied and thought it was funny. Passengers use pictures of cartoon characters or celebrities....or none
    Drivers pictures remain in a ride history on the "passengers app" yet there is no pictures or any info on the drivers app stored...how hypocritical
    Rating system is terrible 4.6 out of 5 and driver is considered banned for termination...seriously on amazon a product that is 4.6 is amazing and if you read the bad its probably for someone that had no clue or does not make sense.
    Drivers cannot get help on what was said bad and from who - Lyft says" use this as something constructive to learn from" Imagine being in school and the teacher telling you you failed the test but not why?????? Lyft also does not seem to want eveidence for passenger crimes.
    Passengers can rate days and weeks after- So think before leaving the passenger a true feedback...they will see driver rated them poor and retaliate . Drivers can only rate immediatly after the drop
    App - is like they just went into business. Does not show drivers destination until after pickup. Does not have filters. Plus divers are forced to still receive Standard lyft rides. How they expect us to drive with non gas efficient vehicles for $3 standard pay is beyond me. The website is deceptive showing a lincoln navigator and the ability to select the ride types that come in. This is Only true for that car. Plus cars cannot select plus only like with the other rideshare comapny
    As a driver in orlando the fare charges are a disgrace. The area is loaded with cabs getting $2.50+ per minute(yes per minute) Airport runs to and from Disney in taxi cost people $65-$107 on this app driver may get $17....what a Joke( of course you have to subtract $3-$6 for tolls from it and 2 gallons gas depending if you drive back to original pickup so whats left for 1 hour drive time$6?). Theme parks and hotels charging hundreds per night, raise prices year over year. Huge money poors in daily and these Lyft prices are for a third world country.
    Navigation...again behind the times you get google maps or waize....both have poor visuals of roads lane changes and signs...my garmin from 8 years ago is way better but sadly not connected
    Tipping ... sadly without it most rides are not profitable - Lyft app should have a filter for drivers to ignore known non tippers. Known Tippers should get a free ride from lyft or a bonus. Play the same baby games drivers get with boosts and driving bnuses with passengers. Tip 5 drivers get a free ride on lyft
    Rates again are a shame. They should stop with extreme surge pricing like 150-400% and raise the base rate to a normal price. Standard lyft should be no lower then $1 per mile.
    Commisions again a problem. 25%...on top of the flat app fees they collect....That sould be no more then 15%
    Customer support - You have to call many times to get the response you need. Manywill say they cant do something even though you have had it done 40 times in the past. lyft seems to always be "testing new features"
    Luggage - lyft needs a service that cuts back on passengers so luggage can fit- A 4 seat ride cannot store 6 bags as well. Either the passenger app should ask bag amount questions or just take standard lyft and call it luggage ( a 4 seat ride turns into 2 passenger)
    Lyft baby seat Family ..... Do they think Orlando has no kids?
    $5 cancelation fee/mimimum pay - its more profitable then many rides. Example I pulled up, people had baby, said I have no car seat they said ok and I started driving away. A man yeled I will still take ride. Ok I drove him...Was paid $4.24....the cancel fee would of been more...no gas, time and loading hassle. Minimum driver pay should be $7

    Conseils à la direction

    Listen to drivers

  8. Utile (5)

    « Driving for Lyft »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Freelance actuel - Driver - Tampa, FL (États-Unis)
    Freelance actuel - Driver - Tampa, FL (États-Unis)
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez Lyft (Plus d'un an)

    Avantages

    Provides opportunity to make money according to Driver's schedule. Some of its features for the Drivers (Destination filter, Scheduled Rides, Filtering for Bad Rider/Driver ratings) are executed better than your competition.

    Inconvénients

    1) Seems overly sensitive to comments from riders, even when contradictory. The rating system needs to be improved. Your competition's rating system is much better.
    2) Has connection problems between system and Drivers - areas of limited coverage, especially when compared to Uber.
    3) Like your competition, it has added fees to the Rider's bill without increasing the Driver's income.
    4) It has a higher cancellation rate (from its riders) than its competition.
    5) Poor communication between company and Drivers.

    Conseils à la direction

    Your rating system, though better in one respect than your competition's, is worse than your competition's. I drive for both of the companies and yet my ratings are off by a significant factor when one is compared to the other. I have complained to Support about your poor connection coverage before when I was just driving for Lyft. When I started driving for your competition, it, comparatively, became worse. There are obvious communication/management problems within your company that keep it from being a more desirable company to work for. If it really is to become the best, it needs to fix its own problems before just hoping the bulge under the carpet doesn't get too big to ignore.


  9. Utile (11)

    « That Rating system (sigh) »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Freelance actuel - Driver - Washington, DC (États-Unis)
    Freelance actuel - Driver - Washington, DC (États-Unis)
    Point de vue neutre
    Aucune opinion sur PDG

    Je travaille chez Lyft (Plus d'un an)

    Avantages

    Create your own schedule
    Meet different people
    Flexible pay options

    Inconvénients

    Passenger routinely stiffing drivers
    Outlandishly unfair driver rating system in comparison to the passenger rating system

    Conseils à la direction

    Make the rating system on the same page for drivers and passengers. 4.5 out of 5 and you're at risk for deactivation as a driver?? To me that is not realistic and especially unfair since a rider is not at risk of being banned at 4 stars. You must rate a rider 3 stars to never be requested by him/her again. So why not put the deactivation risk at 3.5 or 3.9 and below?? And also, I recommend that if a rider gives 3 stars or below, comments should be required. How can drivers fix issues they aren't made aware of? I keep my car in good repair, interior cleaned upholstery shampooed, keep water for passengers, keep phone chargers for all phone types for passengers, and get them where they are going in the timeliest of manners possible. Yet, my ratings drop daily and I do not know how to fix it.

    Also, please consider the number or riders who constantly abuse lyft line; the ones who use it, then want to make multiple stops and extra trips, or the ones who get mad when someone else requests a rideshare. They would naturally be prime suspects in affecting drivers' ratings out of spiteful pettiness. Can these issues please be addressed?


  10. Utile (1)

    « Driver Specialist »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Freelance actuel - Driver Specialist - Cathedral City, CA (États-Unis)
    Freelance actuel - Driver Specialist - Cathedral City, CA (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Lyft (Pendant plus de 3 ans)

    Avantages

    Great flexable hours, instant pay, getting to meet and know all kinds of new and wonderful people!!!

    Inconvénients

    Rude Passengers, Rating System and lack of tips..
    It can be much better but at least it's better than Uber!

    Conseils à la direction

    give Drivers more incentive to drive (increase normal power zone levels from 10% to 30-50%
    It makes it harder to do much then and the game wil be semi fair


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