Avis sur Rackspace | Glassdoor.fr

Avis sur Rackspace

Dernière mise à jour : 20 août 2018
1 331 avis

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Rackspace CEO Joe Eazor
Joe Eazor
70 Évaluations

1 331 Avis des employés

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  1. « Sales Development Representative »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Rackspace à plein temps (Plus d'un an)

    Avantages

    Felxible environment, recognize effort, amazing culture and facilities

    Inconvénients

    not working in the castle is a little hard to find next steps in secondary offices


  2. « Customer service technician »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Approuve le PDG

    Je travaille chez Rackspace à plein temps

    Avantages

    Great place to work at

    Inconvénients

    No cons greatest place ever

  3. « Enterprise Account Manager »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Enterprise Account Manager - San Antonio, TX (États-Unis)
    Ancien employé - Enterprise Account Manager - San Antonio, TX (États-Unis)
    Recommande
    Point de vue négatif
    Aucune opinion sur PDG

    J'ai travaillé chez Rackspace en Contrat Permanent (Pendant plus de 5 ans)

    Avantages

    I loved my team, culture was better than most companies

    Inconvénients

    Pay was low for Account Managers

    Réponse de Rackspace

    13 août 2018 – Global Talent Brand Manager

    Thank you for your service to our customers!!


  4. Utile (2)

    « Recent Changes Ruining a Formally Excellent Company »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Linux Systems Administrator - Hayes, Angleterre (Royaume-Uni)
    Ancien employé - Linux Systems Administrator - Hayes, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Aucune opinion sur PDG

    J'ai travaillé chez Rackspace en Contrat Permanent (Plus d'un an)

    Avantages

    Very smart colleagues, and everyone is quite willing to assist.

    Inconvénients

    There have been a number of changes that have been made, which have truly ruined the company.


  5. Utile (1)

    « Wrong direction »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Account Executive
    Employé actuel - Account Executive
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez Rackspace à plein temps (Pendant plus de 5 ans)

    Avantages

    Great coworkers, work from home, learning opportunities

    Inconvénients

    Overly aggressive goals, burn out throughout, high turnover, all work no life.


  6. Utile (15)

    « Great, but C-Level is not engaged »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Technical Account Manager - San Antonio, TX (États-Unis)
    Employé actuel - Technical Account Manager - San Antonio, TX (États-Unis)
    Recommande
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez Rackspace à plein temps (Pendant plus de 8 ans)

    Avantages

    Learning opportunities
    Challenged at all times
    Frontline Rackers are like family
    People truly care, especially our VP of support, genuine, authentic leader

    Inconvénients

    Substance over flash is no longer a thing - Flash without substance is rewarded
    We have too much leadership and not enough technical rackers to help our customers.

    Too many C-Level, C-Level rarely visits frontline.

    Huge disconnect from C-Level to frontline support

    C-Level is not hungry, they’ve made their millions, not engaged or motivating.
    C-Level has zero empathy or solutions to the challenges frontline Rackers face each day.
    C-Level does not address questions when recently asked, “Why so many leaders and not enough engineers to support our customers?” This was asked in a recent town hall, it was not addressed as it was found insulting to the leaders.

    Leaders in frontline support are often self serving and not truly interested in the success or happiness of their employees.

    Conseils à la direction

    Encourage substance over flash
    Keep Justin Brady as the VP of support and model all other leaders after him.
    Require account managers to be technical as well as leaders. Most leaders are not technical and offer no help when there are issues as they only understand excel and KPI reports. This leaves us to fend for ourselves and hope for the best.
    Stop lowering the bar on who we hire. We used to have high standards, now we hire incompetent leaders regularly and account managers who are not effective for our customers.
    Require consistency across the segments - Example, some segments are allowed to WFH, some are not. Yet, roles are the same. We have hundreds of remote Rackers, so the theory behind the limitations remains a mystery and is never explained by leadership.

    Encourage a work life balance. Encourage leaders to encourage employees a work life balance. We burn out quickly on the frontline.

    Ask yourselves with the amount of leadership in place why we continue to face the same issues and challenges we have for over 5 years. How many leaders does it take to change a lightbulb? Too many at Rackspace. Take the money we pay these leaders we truly don’t need and hire NetSec, Storage, Virt engineers. Our customers would be happy, our NPS scores would rise (customers will recommend us) We will grow faster and have happy customers and happy Rackers.


  7. « Racker »

    StarStarStarStarStar
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    Avantages

    Very employee friendly, great atmosphere.

    Inconvénients

    Doing things the Rackspace way can be counterproductive.

    Conseils à la direction

    Keep taking care of your employees.

    Réponse de Rackspace

    6 août 2018 – Global Talent Brand Manager

    Thanks, Racker!

  8. Utile (3)

    « Sales »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Ne recommande pas
    Point de vue négatif
    Aucune opinion sur PDG

    J'ai travaillé chez Rackspace en Contrat Permanent

    Avantages

    If your mate works in management your in. Has some great long term Rackers who try their heart out for the company.

    Inconvénients

    Cronyism is off the scale in this place. Managers seem to last anything between 3-12 months then crack under the pressure and leave. In 3 years i had 9 managers, very hard to continually change your working style to suit your managers taste. Rackspace is split into two companies, those in sales and the rest of Rackspace. If you work in sales you won't really experience the fun place that you see on LinkedIn

    Conseils à la direction

    Try and sit it out a bit longer


  9. « Individual Contributer »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Individual Contributor - San Antonio, TX (États-Unis)
    Employé actuel - Individual Contributor - San Antonio, TX (États-Unis)
    Ne recommande pas
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Rackspace à plein temps (Pendant plus de 3 ans)

    Avantages

    Bite off as much as you can chew
    Great people
    Unlimited opportunity for innovation

    Inconvénients

    Little or no reward for your effort besides keeping your job

    Conseils à la direction

    Incentivize properly
    Clean house of wasted middle management
    Assess people differently; make sure than are actually contributing

    Réponse de Rackspace

    6 août 2018 – Global Talent Brand Manager

    Thank you for sharing with us.


  10. « Great Work Enviroment »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez Rackspace en Contrat Permanent

    Avantages

    Great people to work with. Good work/life balance

    Inconvénients

    Management needs to understand and grow the talent they have and allow them to advance.
    Less focus on management meetings and more on growing talent

    Conseils à la direction

    There needs to be more oversight when it comes to what managers have in mind for goals and what is best for a team and each member of that team.

    Réponse de Rackspace

    6 août 2018 – Global Talent Brand Manager

    Thank you!


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