Avis sur Saga Group | Glassdoor.fr

Avis sur Saga Group

Dernière mise à jour : 21 septembre 2018
108 avis

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Lance Batchelor
52 Évaluations

108 Avis des employés

Trier: PopulairesÉvaluationDate

  1. « A great place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Saga Group à plein temps (Plus d'un an)

    Avantages

    It is a really supportive and friendly place to work, people look out for each other and the benefits are great

    Inconvénients

    Some shifts can be long and the hours tougher but overall no complaints from me :)

    Réponse de Saga Group

    13 sept. 2018 – .

    Thanks for recommending us and for sharing your experience for others to consider.

    The Saga Recruitment team


  2. « Customer Service Advisor »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative - Hastings, Angleterre (Royaume-Uni)
    Employé actuel - Customer Service Representative - Hastings, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Saga Group à plein temps (Plus d'un an)

    Avantages

    There are many pros of working for Saga. Mostly for me, it was meeting my team. Everyone clicks and gets along both inside and outside of work. There is support all around from colleagues and managers whenever you may need it

    Inconvénients

    The call volumes at times can be quite demanding so it's important to stay calm under pressure.

    Conseils à la direction

    Fix the air con

    Réponse de Saga Group

    13 sept. 2018 – .

    Thank you for sharing your positive experience and for recommending Saga!

    The Saga Recruitment Team

  3. « One day you have a job, the same afternoon you don't.... »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Folkestone, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Folkestone, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Saga Group en Contrat Permanent (Pendant plus de 5 ans)

    Avantages

    Progression - if you work hard
    No weekend work in some roles

    Inconvénients

    No loyalty to staff
    Bonuses slashed with little or no warning
    Senior management lack of acknowledgement
    A culture of who you know - the wrong people get promoted/chosen for senior roles

    Conseils à la direction

    Respect your staff, do some proper work, don't just chat when your operations manager isn't around.
    Treat staff like humans, not just numbers when it comes to "cost cutting"
    Spend money on retaining staff, instead of new cruise ships


  4. Utile (1)

    « if i died and went to hell id wake up back at saga »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Hastings, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Hastings, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Saga Group en Contrat Permanent

    Avantages

    some people were fun to work with

    Inconvénients

    sagas way of treating the elderly through vicious sales practices is awful, and i remember being told off for not pushing for the sale when it was obvious that the caller didnt understand why she had called in the first place (i think she was unwell and picked up a leaflet through the door)
    absolutely shocking pay structure. especially when the company makes so much money, the targets are impossible to reach consistently and the bonus is so small theres no point in trying
    poor to little career progression
    incredibly two-faced environment overall


  5. « Saga Insurance »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme

    Je travaille chez Saga Group à plein temps

    Avantages

    Some Good people work there

    Inconvénients

    Too many changes
    Managers don't care

    Conseils à la direction

    Care

    Réponse de Saga Group

    13 sept. 2018 – .

    Thank you for taking the time to leave feedback, although disappointing for us to read.

    We do recognise how we sometimes need to change, either as our customers' needs change or so that we can... Voir plus


  6. « Overview »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Team Manager - Folkestone, Angleterre (Royaume-Uni)
    Employé actuel - Team Manager - Folkestone, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Saga Group à plein temps (Pendant plus de 10 ans)

    Avantages

    Good benefits package, there are some great people.

    Inconvénients

    Diminishing progression routes for middle management looking to develop

    Conseils à la direction

    Listen to your staff on the front line

    Réponse de Saga Group

    13 sept. 2018 – .

    Thank you for recommending Saga.

    We're continuing to invest in our approach to developing and retaining the many talented people who choose us as their place of work. We believe the diversity of... Voir plus


  7. « Keep your dignity, do not work here. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Sales Agent - Ramsgate, Angleterre (Royaume-Uni)
    Ancien employé - Sales Agent - Ramsgate, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Saga Group en Contrat Permanent (Plus d'un an)

    Avantages

    Vending machines
    Canteen
    Close to town
    Free car park
    Do not have to dress smart

    Inconvénients

    It’s not what you know to progress, it’s who you know.
    Poor commission structure.
    Very low salaries.
    Scrutinise every single phone call.
    Pull you into HR for any petty reason.
    Racist staff and managers turn blind eye.
    Homophobic staff and managers turn blind eye.
    Bullying.
    If you want to go back to school, work here.

    Conseils à la direction

    Change the entire structure of the company and make it a professional working environment.

    Also get rid of your IBITDA presentation, the people at the bottom don’t care.

    Réponse de Saga Group

    24 août 2018 – .

    We're disappointed to read this review.
    Please get in touch so we can discuss this further: saga.careers@saga.co.uk

    Saga Recruitment Team

  8. « 8 years and still here »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Travel Sales Executive Level IV - Ramsgate, Angleterre (Royaume-Uni)
    Employé actuel - Travel Sales Executive Level IV - Ramsgate, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Saga Group à plein temps (Pendant plus de 8 ans)

    Avantages

    It has a great salary and goes up inline with your performance, You have varied shifts but can always get swaps if other agents if you really need the day off, It comes with a great Flexable Pension Scheme, lot's discounts off local shops lie GYM memberships and O2 phone store and DIY stores and many many more, Team and agent incentives where you can to quality shows in London and around the U.K even abroad sometime, also as an individual you can will things such as I-Phones, you have BBQ days and team dress competitions where you can win Pizza's for everyone,, there is plenty to opportunity to move around departments and further your carer in other area's as well as constant on the job coaching to better you skills, another great things is the amount of commission you can earn, some agents easily take home over £1000 a month on top of their already high basic salary if you are willing to work hard for it.

    Inconvénients

    As with any big business there can be a few changes that need to be made where by you change teams or possible area's however that also creates plenty of new opportunities to expand your skill set.

    Conseils à la direction

    Always keep listening to your agents as they not what is best to always allow the best customer journey and keep staff happy once that is lost then there is only one way things can go.

    Réponse de Saga Group

    13 sept. 2018 – .

    Thank you for sharing your positive review of Saga.

    The Saga Recruitment team.


  9. « Started off well »

    StarStarStarStarStar
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    J'ai travaillé chez Saga Group en Contrat Permanent

    Avantages

    Good staff, good facilities and infrastructure

    Inconvénients

    Weak leadership, managers are out to further their own career at the expense of anyone in their team. Senior management created new job roles for middle managers every year, thus adding more and more layers of management


  10. « Good for experience, too many hangers on and no moving forward »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Ne recommande pas
    Point de vue neutre
    Approuve le PDG

    J'ai travaillé chez Saga Group en Contrat Permanent (Pendant plus de 3 ans)

    Avantages

    Great people
    Good work experience and learning for starting your career
    Good training
    Beautiful offices

    Inconvénients

    Too many managers been there for life who haven’t worked anywhere else and therefore only know the ‘Saga way’ - some have been there since the 80s!!!
    They allowed bully managers to stay there for years being pushed around to Direct Choice instead of getting rid, even then they made them redundant instead of sacking them for their atrocious behaviour!
    Backwards way of thinking with treating the over 50s as if they’re decrepit
    Very little progression
    Outright sexism of males being promoted to managers whilst females not
    Lots of favouritism and cliques - same applies that the favourites get promoted despite being on maternity leave/sabbaticals for months prior!
    Poor holiday and benefits
    Poor flexibility - no home working
    Terrible pay
    They employ people who are severely under qualified to do the jobs

    Conseils à la direction

    Get some new blood into the management teams with different ideas and different experiences.

    Réponse de Saga Group

    13 sept. 2018 – .

    Sorry to hear this was your experience of working for Saga.

    Feel welcome to get in touch at saga.careers@saga.co.uk to talk this through with us.

    The Saga Recruitment team.


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