Avis sur Saga Group | Glassdoor.fr

Avis sur Saga Group

Dernière mise à jour : 18 mars 2019
122 avis

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Lance Batchelor
56 Évaluations

Avis des employés

Trier: PopulairesÉvaluationDate

  1. « Anonymous manager in the company »

    StarStarStarStarStar
    Ancien employé - Manager
    Ancien employé - Manager

    J'ai travaillé chez Saga Group à temps plein (Plus de 3 ans)

    Avantages

    Travel opportunities and great people

    Inconvénients

    Top tier not on the pulse of employees


  2. « Good for part time »

    StarStarStarStarStar
    Employé actuel - Customer Service Representative - Hastings, Angleterre (Royaume-Uni)
    Employé actuel - Customer Service Representative - Hastings, Angleterre (Royaume-Uni)

    Je travaille chez Saga Group à plein temps (Plus d'un an)

    Avantages

    Good training to get you ready for your job
    Depending on your manager, good teams
    Nice christmas party

    Inconvénients

    Quick turnovers
    A lot of changes to how things are run including lunches, team meetings, holidays, shift patterns, etc
    Senior management make big decision without fully considering staff

    Conseils à la direction

    There should be equal opportunities for customer service advisors. An employee got a secondment elsewhere (without any relevant experience) but other colleagues were not aware of this option.

  3. Utile (1)

    « Not the employer it once was »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Folkestone, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Folkestone, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez Saga Group à temps plein (Plus de 10 ans)

    Avantages

    opportunities to change roles

    Inconvénients

    Uncompetitive salaries, loyalty counts for nothing

    Conseils à la direction

    Reward loyalty, look after your staff and they will look after you.


  4. Utile (2)

    « Amateurs »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Folkestone, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Folkestone, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Saga Group à temps plein (Plus d'un an)

    Avantages

    I'm not sure there are any

    Inconvénients

    Poor leadership, poor management, poor vision, poor business strategy, no communication across business units, disjointed, management little to no qualifications or experience for the roles - promoted within and then not trained for the role.

    Lack of best practice across all business units.

    Performance reviews, job scopes and requirements outside of the call-centres not completed correctly or fairly resulting in extremely disjointed pay between staff completing the same roles.

    IT equipment and systems extremely outdated with lack of investment or adequate overall technological vision to support business needs.

    Route to market extremely outdated and way behind competitors.

    Confused external brand and business model overall.

    Internal vision of 'one saga' - not carried through enough and lack of overall impact and identity

    Sites for staff to work in - dated and tired

    Confused working model for staff - 'agile' approach without the relevant guidance, vision, training, technology and environment. Completely counter productive or beneficial.


  5. « Glad I applied with a open mind. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative - Ramsgate, Angleterre (Royaume-Uni)
    Employé actuel - Customer Service Representative - Ramsgate, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif

    Je travaille chez Saga Group à plein temps (Moins d'un an)

    Avantages

    Everyone I have met from the assessment day, to now have been so kind and welcoming! The training and support I have received has been the best experience I have had as a new employee, and I am 'mature' and had a varied career path! I am just completing my training, but feel I have been provided with the skills, and information needed to comfortably transition in to my role.

    Inconvénients

    i cant think of any....

    Conseils à la direction

    Keep up the good work!


  6. Utile (2)

    « Great place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Saga Group à plein temps (Plus de 3 ans)

    Avantages

    Been working here for 3 years and love the opportunity and support I have been given. Business is changing and really listens to their employees

    Inconvénients

    Can’t think of any

    Conseils à la direction

    Keep investing in your people, long term you will reap the rewards of this


  7. Utile (1)

    « customer server »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service - Folkestone, Angleterre (Royaume-Uni)
    Employé actuel - Customer Service - Folkestone, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue positif
    Approuve le PDG

    Je travaille chez Saga Group à plein temps (Moins d'un an)

    Avantages

    perks good also daycare and great social life.

    Inconvénients

    salary low, also management only concerned with progression

    Conseils à la direction

    care about those below you more

  8. Utile (2)

    « Discrimination »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service
    Ancien employé - Customer Service
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur PDG

    Avantages

    Going home. Free parking. Private health care

    Inconvénients

    The worst company. Do not work here unless MacDonalds has refused you. Seriously, walk away and go elsewhere. If you are disabled they discriminate as use a system called the 'Bradford score' to track sick days. This system stops you moving up the pay scales as if Bradford score too high they refuse to allow you to move up. Tough if you have a disability. Totally unethical. Managers don't listen and those at top really don't care.

    Conseils à la direction

    Wake up


  9. Utile (1)

    « New Starter »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - CS and Sales Agent - Ramsgate, Angleterre (Royaume-Uni)
    Employé actuel - CS and Sales Agent - Ramsgate, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    Je travaille chez Saga Group à plein temps (Moins d'un an)

    Avantages

    Really welcoming, almost like a family! Everyone is super helpful and friendly, makes you settle very fast and get down to business.

    Inconvénients

    A lot of pressure piled onto you at first, but after a couple of weeks it start to click and sink in.

    Conseils à la direction

    Keep up the smiles, new faces love a friendly face. Can be daunting if nobody is interested.


  10. Utile (1)

    « Saga is a great Company to work for »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Underwriting Adviser - Folkestone, Angleterre (Royaume-Uni)
    Employé actuel - Underwriting Adviser - Folkestone, Angleterre (Royaume-Uni)
    Recommande
    Approuve le PDG

    Je travaille chez Saga Group à plein temps (Plus de 8 ans)

    Avantages

    Good Salary, goes up with Performance which is really good, good working environment, lots of opportunities to apply for jobs within Saga , encouraged to challenge. Really good pension scheme and staff discounts available.

    Inconvénients

    Like any big company there is always changes within teams or your moved around and sometime communication of this falls behind