Avis sur Vanguard | Glassdoor.fr

Avis sur Vanguard

Dernière mise à jour : 23 avril 2019
2 161 avis

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Vanguard CEO Tim Buckley
Tim Buckley
177 Évaluations

Avis des employés

Trier: PopulairesÉvaluationDate

  1. Utile (19)

    « A Great Place If You Love Office Politics »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Financial Consultant
    Employé actuel - Financial Consultant
    Ne recommande pas
    Point de vue neutre
    Désapprouve le PDG

    Je travaille chez Vanguard à plein temps (Plus d'un an)

    Avantages

    + Great Work/Life Balance
    + Solid Licensing Support
    + Admirable Mission Statement

    Inconvénients

    - Very limited upward mobility, despite what management says. Promotions are based more on how well you play the office politics game more than any actual skill or talent you might possess when it comes to the position.
    - Paycheck leaves much to be desired for the level of work and is below industry standards. In addition, management constantly champions their "total rewards" package, but they fail to realize it shouldn't be treated as a "one size fits all" strategy. Not everyone needs the same level of benefits. Some customization as to pay vs. benefits would help a lot.
    - Managerial incompetence is killing the company. Management can't seem to make up its mind on how the company should be organized and constantly creates confusion and needless costs by perpetually re-organizing departments.
    - Employee turnover is a serious problem at the company.
    - Technology is about 15 years out of date, which seriously hampers the ability of employees to actually accomplish work.

    Conseils à la direction

    Listen to your employees. There are a lot of good ideas that go unnoticed amongst the rank-and-file because current leadership is closed-minded.


  2. Utile (2)

    « Great work life balance, great benefits, not great pay »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Vanguard Fund Trade Support - Scottsdale, AZ (États-Unis)
    Employé actuel - Vanguard Fund Trade Support - Scottsdale, AZ (États-Unis)
    Recommande
    Point de vue positif
    Aucune opinion sur le PDG

    Je travaille chez Vanguard à plein temps (Plus d'un an)

    Avantages

    Very friendly, hard to get fired, easy difficulty, good benefits

    Inconvénients

    Bad technology, bad senior management, lack of training

  3. Utile (16)

    « Great mission, great products, frustrating to work for *THIS IS A CALL CENTER!!!!! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Client Relationship Associate
    Employé actuel - Client Relationship Associate
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur le PDG

    Je travaille chez Vanguard à plein temps (Plus d'un an)

    Avantages

    Working for Vanguard:
    Vanguard's mission and products are incredible and have really changed the financial industry in every aspect. Working for a disruptor like Vanguard instills a sense of pride that you are fighting for good in an industry plagued by scandal.

    The Role:
    The client relationship role depending on where you wind up is a great way to work on people skills. not just chit-chatting but actual people skills, such as explaining to customers why essential systems are down just when they need them or having to reframe mindsets after other reps new to finance have led clients down the wrong path. This isn't a joke, these are super valuable challenges that you'll face probably unintentionally but it's where you learn a lot.
    You get your series 7 and 63 licenses and Vanguard makes it very easy for you to pass.

    Inconvénients

    To prevent emotions from getting in the way here is a list. Telling the whole story would just be too much. These are my findings from within 2 different departments of Vanguards retail group. The other segments of the company from what i gather are run completely differently so only apply that to this retail.

    -Low pay, they'll remind you of total compensation (benefits for families etc. which are great but if you're fresh outta college those don't mean much)
    -Call center environment with limited flexibility (managers have all the flexibility in the world compared to you)
    -Got a finance degree? Keep looking. You didn't go to school for four years learning about CAPM and DCF's to explain how to login to a site, fill out new account paperwork, and change addresses. (yes its an "in" just be willing to do this for at least 2 years before you dust off that degree of yours.)
    -You've probably heard this at other jobs and seen it for this company, but the retail managers are really just trying to get the heck outta dodge and spend most of their time networking with other groups to get new roles there (cant blame them). Got a client yelling at ya on the phone for something that's not your fault and they want to speak with your manager? Well hopefully if you're really lucky they are around if they're new, otherwise good luck to you friend cause they're most likely out there peddling their resume around.
    -They'll pitch you the client relationship associate role as a 1 year "do your time" (this isnt a euphemism you are clocked every minute of your day) thing but unless your manager is well connected you'll find yourself at a slightly better but equally frustrating phone role.
    -everyone's trying to dodge work, nobody want's to do more than they have to

    This was an honest attempt to not go too crazy on this, but in summary, if you're willing to do the time (again not a euphemism, as a point other groups will be disgusted about your role and say wow how do you stay sane) you'll progress and eventually make a wage that will allow to you have a reasonable standard of living. If you have a passion for succeeding, being rewarded for that success, and taking on big projects keep looking! You can do this!

    Conseils à la direction

    Hire people leaders to management roles, not ladder climbers. In 2 years I've come across 2 or 3 leaders that I have legitimate respect for.


  4. « Friendly environment »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Financial Advisor - Charlotte, NC (États-Unis)
    Employé actuel - Financial Advisor - Charlotte, NC (États-Unis)
    Recommande
    Point de vue positif
    Aucune opinion sur le PDG

    Je travaille chez Vanguard à plein temps (Plus d'un an)

    Avantages

    Serving clients, good benefits, and low stress

    Inconvénients

    Pay is lower than other companies.


  5. « Enjoyed my time »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Specialty Processing
    Ancien employé - Specialty Processing
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Vanguard à temps plein (Plus de 3 ans)

    Avantages

    Great overall compensation package. Better than most broker dealers. Good training, great career opportunities, loved the Vanguard culture.

    Inconvénients

    Work satisfaction largely depended on the department you are in. Basic service phone job can be draining- definitely need to make the move to another department for better job satisfaction.

    Conseils à la direction

    Provide better resources for career paths and specialty roles.


  6. Utile (8)

    « Limited growth opportunities »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - PAS Financial Advisor - Malvern, PA (États-Unis)
    Ancien employé - PAS Financial Advisor - Malvern, PA (États-Unis)
    Recommande
    Point de vue neutre
    Approuve le PDG

    J'ai travaillé chez Vanguard à temps plein (Plus de 5 ans)

    Avantages

    Work life balance, work environment, great people with unified mission.

    Inconvénients

    Technology is from 1998 or so. Managers consider themselves team members with each other. So conscious on cost cutting that they won't invest in new technology.

    Conseils à la direction

    If PAS clients knew how awful the technology was managing their assets they would leave.


  7. Utile (3)

    « Employee satisfaction is going down fast »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Supervisor
    Employé actuel - Supervisor
    Ne recommande pas
    Point de vue neutre
    Désapprouve le PDG

    Je travaille chez Vanguard à plein temps (Plus de 10 ans)

    Avantages

    Benefits. Paid time off, health insurance, on site cafeteria, some covered parking

    Inconvénients

    Inconsistencies around expectations from managers.

    Conseils à la direction

    Stop treating people like numbers

  8. Utile (1)

    « Good start but gets tedious and mind-numbing »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Client Relationship Associate - Malvern, PA (États-Unis)
    Employé actuel - Client Relationship Associate - Malvern, PA (États-Unis)
    Ne recommande pas
    Point de vue positif
    Approuve le PDG

    Je travaille chez Vanguard à plein temps (Plus d'un an)

    Avantages

    Great Licensing Opportunities, Good to get you into the industry, Great benefits

    Inconvénients

    Compensation is rather low, Stressful at times, Burnout and high turnover rate, Outdated Technology compared to competitors, Not much flexibility

    Conseils à la direction

    Allow for more opportunities to give back to the business in a meaningful and impactful way. Improve internal policies and processes for an even more streamlined experience for clients and employees alike.


  9. « Brokerage associates »

    StarStarStarStarStar
    • Opportunités de carrière
    Employé actuel - Brokerage Associate
    Employé actuel - Brokerage Associate

    Je travaille chez Vanguard à plein temps

    Avantages

    Great culture and great people

    Inconvénients

    Pay could be better for what we do


  10. Utile (10)

    « Great Learning Experience but Draining »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Client Relationship Specialist - Charlotte, NC (États-Unis)
    Ancien employé - Client Relationship Specialist - Charlotte, NC (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Approuve le PDG

    J'ai travaillé chez Vanguard à temps plein (Plus d'un an)

    Avantages

    - Great work/life balance. I never took work home with me. 9:00am-5:30 M-F with optional OT opportunities.
    - I made a lot of friends that were in the same situation as me (recent grads, new to Charlotte)
    - Solid training for Series 7 & Series 63.
    - Great opportunity to learn the ins and outs of personal finance.
    - Vanguard’s mission is very respectable. While the service is limited, it truly is the cheapest way to invest. Even after leaving the company, I will be a lifelong client of Vanguard.

    Inconvénients

    I write this after 6 months of moving on to another company. I worked at Vanguard for almost 2 years. I’ll agree with a lot of the other reviews that the job description did not match the actual role. This job is a call center. That is all that you will be doing in the entry level role. Management is supportive and for the most part they understand the pains of this role. But they are also forced to micromanage. Some calls with clients can feel rewarding, but overall most days were very draining. It is very monotonous having the same conversations over and over again about technical issues. By the time I had experience I began to enjoy speaking with angry clients because at least that offered some sort of a challenge to be resolved. The pay is well below industry standards. This position has really become a farm system for other financial companies in the area. You get your licenses and experience and you get out. There are very limited opportunities for growth, specifically in Charlotte.

    Conseils à la direction

    Be more transperant in the hiring process. Provide more opportunities in Charlotte for crew members that are interested in finance but do not want to be an advisor.