Avantages

Decent Pay Small recognition if you're top 1% ( mostly company based points ) Remote from home

Inconvénients

In CX voice at least , there seems to be so much emphasis on customers, it seems like their isnt much on the employees and helping them stress less, or the amount of work that has increased in the last year, every day is back to back calls, which you can take about 70 a day ..They give resources they say , or seem to act like they care, but none of the actions and meetings, and goal metrics say this Not much room for growth to move to other departments at the moment not enough pay for the amount of work Call volume is overwhelming Management refusal to address call volume, but focused on numbers/ metrics Doesn't make the employee feel valued