Travel Consultant at Holiday Extras. - Avis employé Employé anonyme Holiday Extras

Inconvénients

Now for the not so goods, and there are a few I'm sad to say. Firstly, there is an apparent divide between the majority of the company and the CC. There are many fun things that go on that often CC staff find ourselves the only ones that cant participate as we mustn't leave our post on the phones. Almost all areas seem to have an hour lunch where they can partake once again in several activities, we are limited to just half an hour. I personally don't mind the half an hour lunch break, but fail to understand why there are different standards between different areas. Working hours - now this really is an issue that I and 90% of CC staff I speak to are unhappy with. Up until recently we worked a standard 8 hour day 5 days per week as full time members which seems quite common in call centre work, no issues there, however now we are expected to work 8 hours and 45 mins for 4 days, whilst having one "half day" usually in the afternoon which throws a lot of peoples daily chores/plans after work out the window. Whilst 45 minutes may seem somewhat trivial, there was no real communication down to CC staff other than receiving our weekly rota with the new shifts in place. CC staff are the only ones expected to work these shifts whilst managers, the planning team and all other roles in the hierarchy remain on the same shifts as before, a classic case of expecting the bottom rung to do things that they wont themselves. Finally I have seen MANY people leave recently, people who were long term fixtures in HX as a result of many of the points already stated, quite simply they had enough. Other members are actively looking to leave, with myself also looking down avenues away from HX. When I started at HX I was sold on the fact they pride themselves as a company on staff progression and work/life balance, but as far as progression goes, I see a LOT of "external appointments" over people who have given everything for the company because obviously externals better right? And the work/life balance, it was great but small things are slowly taking away from this and it saddens me to write this as I genuinely loved the workplace when I first started.