Trail Appliances Alberta- Great Place to Work | Glassdoor.fr
  1. « Great Place to Work »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Sales Consultant à Calgary, AB
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Trail Appliances Alberta à temps plein plus d'un an

    Avantages

    Great training and a fun environment. I loved interacting with the customers.

    Inconvénients

    Working weekends is tough for a young family

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    Trail Appliances Alberta2020-01-10
  1. Utile (4)

    « Lack of Leadership »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
     
    Ne recommande pas
    Point de vue négatif

    J'ai travaillé chez Trail Appliances Alberta à

    Avantages

    Very loyal customers. Fortunately it keeps them busy so there's always work.

    Inconvénients

    No administrative training i.e. filling out work orders, hazard assessments, invoices, warranty forms, vehicle inspections,,,all paperwork. Very little training or support regarding any of the proper work procedures and management or office staff don't answer their phone to help at all. No leadership or encouragement what so ever.

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    Trail Appliances Alberta2016-09-06
  2. « administration and customer service support lacking »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Service Representative à Calgary, AB
    Ne recommande pas
    Point de vue positif
    N'approuve pas le PDG

    J'ai travaillé chez Trail Appliances Alberta à temps plein plus d'un an

    Avantages

    stable company, job security, courtesy on the job valued

    Inconvénients

    customers unhappy with the answers in customer service had little recourse to receive refunds or fee adjustments; admin not pro-active or attentive in checking warranty program oversight; frustrating on the front line

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    Trail Appliances Alberta2019-09-13

    Réponse de Trail Appliances Alberta

    September 17, 2019Director, Human Resources

    We are definitely concerned about the negative experience you had in our Calgary store. We encourage all our team members to speak with their Managers, or with the HR team, so we can explore and address these problems while still employed with us. As for our warranty program and general customer service practices, we do have a number of operating procedures, processes, and documentation to support our frontline team members but certainly there is always room for improvement. We encourage our CSR team to bring forward ideas and suggestions so we can continue to improve the way we do business.

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