Questions d'entretiens pour le poste de Customer Service Consultant chez ANZ Bank | Glassdoor.fr

Questions d'entretiens pour le poste de Customer Service Consultant chez ANZ Bank

Entretiens chez ANZ Bank

6 Avis sur les entretiens

Expérience

Expérience
83%
0%
17%

Obtenir un entretien

Obtenir un entretien
60%
40%

Difficulté

2,2
Moyenne

Difficulté

Difficile
Moyenne
Facile

Utile (5)  

Entretien de Customer Service Consultant

Employé anonyme - Melbourne (Australie)
Offre d'embauche acceptée
Expérience positive
Entretien facile

Candidature

J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien à ANZ Bank (Melbourne (Australie)) en avril 2013.

Entretien

I applied online, then they sent me a link to complete an online test with typical call centre situational questions. I received a phone call after 2 or 3 weeks and completed a phone interview. I was asked to attend a behavioural interview during the call. The interview was very easy. Interviewers were senior team leaders in the call centre, and the questions were typical behavioural questions that I had prepared for. I was asked to provide ID and work permission at the end of the interview. And one of the team leaders chatted with me for a while. very friendly.

Questions d'entretien d'embauche

Négociation

Non-negotiable salary but you get to pick your roster and it's a fixed roster so you know when you'll be working which is rare considering it's a call centre.

Autres avis d'entretien pour ANZ Bank

  1. Utile (1)  

    Entretien de Customer Service Consultant

    Employé anonyme - Melbourne (Australie)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une agence de recrutement. J'ai passé un entretien à ANZ Bank (Melbourne (Australie)) en juillet 2012.

    Entretien

    Interesting, simple and easy to answer, nothing too out of the extraordinary, common questions, there was an group activity and an one on one interview. Two representatives were from ANZ and one from Recruitment agency.

    Questions d'entretien d'embauche


  2.  

    Entretien de Customer Service Consultant

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience négative
    Entretien dificile

    Candidature

    Le processus a pris +3 semaines. J'ai passé un entretien à ANZ Bank en juin 2016.

    Entretien

    First I applied online and then completed the online testing. I had a phone interview about a week later. Then one week after that I had a face to face interview with two people. One of them made me feel nervous and he wasn't friendly or approachable. I didn't get the job but I was withdrawing my application also.

    Questions d'entretien d'embauche

  3. Utile (1)  

    Entretien de Customer Service Consultant

    Employé anonyme - Tauranga, Bay of Plenty (Nouvelle-Zélande)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à ANZ Bank (Tauranga, Bay of Plenty (Nouvelle-Zélande)) en octobre 2016.

    Entretien

    I applied for the casual position online in late September. A week and a half later, I received an online assessment to complete. One week later I received a phone call to attend an interview in a weeks time. The interview was formal and the two interviewers made me comfortable by introducing themselves first, explaining in more depth about the position before asking me standard questions before moving onto the behavioral/competency based questions. It was a very pleasant experience.

    Questions d'entretien d'embauche

    • Tell a time when you had multiple tasks due and how did you manage the tasks?
      What do you enjoy the most about customer service roles? What do you least enjoy about it?
      Tell us about yourself?
      Where do you see yourself in 2-5 years' time?   Répondre à cette question

  4.  

    Entretien de Customer Service Consultant

    Employé anonyme - Melbourne (Australie)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une agence de recrutement. J'ai passé un entretien à ANZ Bank (Melbourne (Australie)) en janvier 2017.

    Entretien

    Group interview with a recruiter, line manager and department manager. Fairly relaxed, people mostly from customer service backgrounds or recent/soon to be uni grads. Briefly introduce self in front of group and why we are good for the position. Taken on tour of the office before one on one behavioural interview (very standard questions, not taken very strictly).

    Questions d'entretien d'embauche

    • Tell us about a time when you learned a new program or system, how would you go about teaching this to somebody else   1 réponse

  5. Utile (2)  

    Entretien de Customer Service Consultant

    Employé anonyme - Melbourne (Australie)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une agence de recrutement. J'ai passé un entretien à ANZ Bank (Melbourne (Australie)) en juillet 2018.

    Entretien

    Easy done through a hiring company. Phone interview, group interview and one one one behavioural interview. It took about 2 weeks from first initial phone call with recruiter to interview and offer from ANZ. Very easy process.

    Questions d'entretien d'embauche

    • Name one time you helped a client (STAR method)   1 réponse

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