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      Entretien pour Home Based Customer Service Professional

      21 mai 2015
      Candidat à l'entretien anonyme
      Aucune offre

      Autres retours d’entretien d’embauche pour un poste comme Home Based Customer Service Professional chez American Express

      Entretien pour Home Based Customer Service Professional

      9 avr. 2013
      Candidat à l'entretien anonyme
      Saint Petersburg, FL
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez American Express

      Entretien

      applied on may 18th received email for video interview on the 20th. Still in progress. Fairly simple. Used behavioral based questions. Only first part of interview process. Will update once completed. Had to download app for interview. Gave practice round. Make sure lighting ok. And in a quiet environment. Made it to second interview

      Questions d'entretien [1]

      Question 1

      Why do you think you'll be a good fit for the work at home role. second interview had questions like.. name a time you were innovative, name a time you had to adapt to a change in ur role at a company and how did you prepare.reviewed resume and discussed role a bit more.
      Répondre à cette question
      1
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez American Express (Saint Petersburg, FL) en avr. 2013

      Entretien

      Applied online and took aptitude test. Received a call within 3 hours to set up a screening interview. The screener, was unfriendly to the point of being rude. She said she would call on Thursday and did not give a time frame for the call. Received the call at about 9:45 am. She again sounded as if she was annoyed with having to do this, was not engaged, and seemed like she just wanted to get off the phone. I was questioned why I wanted to leave my current position and what my duties are, why I had left my previous position, whether I had worked with metrics and what were they, why I wanted to work from home and what my salary requirements are. I asked about shift differentials which she answered and a question about the equipment required which she could not answer. She then said I'd either get a phone call or an email and hung up. On the following Tuesday I received a decline email. I'm not sure whether I answered a question wrong or if she was simply in a bad mood. I feel that no matter what I said she would have written unfavorable comments. I hope that isn't true but I had a very bad feeling about the interview within 5 min.

      Questions d'entretien [1]

      Question 1

      The most difficult question concerned the metrics where I work since I have 2 sets of metrics one for calls and another for case reviewing.
      Répondre à cette question
      1