J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Apple en sept. 2012
Entretien
Very friendly interview via Skype, landed my third interview from the hiring manager. Know your Apple Products and how to navigate through iOS. Use analogies to explain technical answers, they're interested on how you communicate your knowledge to non tech savy people. Third interview was via skype as well, very laid back. Most of the questions were geared toward troubleshooting. Lots of hardware related questions.
Questions d'entretien [2]
Question 1
Explain to me what RAM is as if I'm a 10 y/o kid?
What is iCloud? (explain it like you would to a child)
Say I call in and I'm at a coffee shop on my iPad and I don't know how to access the internet, walk me through the process you would troubleshoot in iOS?
Say I'm still at that coffeeshop and I deleted one of my apps on my iPad, would I have to pay for the app again or can I re-download the app without connecting my iPad to iTunes?
Say I go to turn on my monitor but nothing is turning on, what are the basic things you would check?
What is RAM and how does it work?
If I bought a bigger hard drive, why would it not speed up my computer?
If I was at a friends house trying to get online, what are some things I would troubleshoot?
If a USB device isn't working, what would you check?
Say I call up and I'm having email issues, I'm able to receive but not send email, what would you troubleshoot?
If my computer isn't turning on, what are the 3 basic things you would check?
If my computer isn't booting up, what would you do?
J'ai postulé via un établissement d'enseignement supérieur ou universitaire. J'ai passé un entretien chez Apple (Dallas-Fort Worth)
Entretien
Interview was comprehensive and process straight-forward. There were a series of calls and video calls where they got to know how savvy I was with technology. I think the most important thing is how adaptable a person can be to learning new tech.
Questions d'entretien [1]
Question 1
A recent example of troubleshooting and how it was resolved
The interview went well overall. The interviewers were kind and professional, and they asked relevant questions related to my experience and the role. The conversation felt comfortable and informative. Great
The Apple At Home Advisor interview process typically involves multiple stages, including an initial phone screening, a technical interview to assess your troubleshooting skills, and a behavioral interview focusing on customer service experience and cultural fit. Candidates may be asked scenario-based questions to evaluate their problem-solving abilities and communication skills.