Questions entretien Customer Service Representative chez Arvato | Glassdoor.fr

Questions entretien Customer Service Representative chez Arvato

Entretiens chez Arvato

39 Avis sur les entretiens

Expérience

Expérience
61%
26%
13%

Obtenir un entretien

Obtenir un entretien
59%
11%
11%
8
8
3

Difficulté

2,0
Moyenne

Difficulté

Difficile
Moyenne
Facile

Utile (8)  

Entretien de Customer Service Representative

Employé anonyme - Weaverville, NC (États-Unis)
Offre acceptée
Expérience négative
Entretien facile

Candidature

J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien à Arvato (Weaverville, NC (États-Unis)) en février 2017.

Entretien

The interviewers make you feel like you special & act like they want to here your story. But they don't care. They're just trying to fill seats up in the class. Everyone is hired.

Autres avis d'entretien pour Arvato

  1. Utile (5)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Sacramento, CA (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Entretien facile

    Candidature

    J'ai postulé via une autre source. Le processus a pris 1 jour. J'ai passé un entretien à Arvato (Sacramento, CA (États-Unis)) en décembre 2008.

    Entretien

    I initially submitted my resume through careerbuilder online. I was contacted for an interview within a couple of days. During the interview, which was with the manager of the location, I felt that I answered all the questions honestly. Communication between us was good. We agreed that I was fully qualified for the position and she would contact me by the end of the week. I did not hear from her by Monday so I called and left at least three voicemail messages over a period of four days. She finally called me back to let me know she had chosen someone else.

    Questions d'entretien d'embauche

    • Describe a time when you had an irate customer and what the outcome of the situation was.   1 réponse

  2.  

    Entretien de Customer Service Representative

    Employé anonyme - Valencia, CA (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien dificile

    Candidature

    J'ai postulé en personne. Le processus a pris 1 jour. J'ai passé un entretien à Arvato (Valencia, CA (États-Unis)) en janvier 2008.

    Entretien

    The goal of the human resources dept. at arvato digital services is to find people who can LISTEN and think on their feet. Aside from probing you for computer skills including knowledge of Microsoft Office apps and typing skills, they will stage a fake call session with you. They asked me to make up whatever solution came to my head to meet the needs of the customer. My particular "fake call" involved me as an employee at The Gap. A customer called to complain that they ordered clothes and haven't received them when they were supposed to. I basically had to think on my feet and find a solution for them to keep them satisfied.

    In addition to a verbal interview, a written portion was included, where I was asked to form letters in response to different email complaints. In these letters, I had to include certain points of action that would be taken to address the shortcomings of the previous employee interactions. There was a computer-based portion that tested my typing skills by copying word for word a document presented to me on the screen.

    One of the hardest parts of the process was a computer-based portion where I had to listen to people leave voicemails with noisy backgrounds and determine exactly what they needed by answering from a multiple choice questionnaire.

    I had to go get drug tested, which is always an annoying process, only because who enjoys peeing in a cup? And the nurse I got was my age and really cute. So that's always awkward...

    Questions d'entretien d'embauche

    Négociation

    No negotiation. They started at $11 and you take it or leave it.

  3.  

    Entretien de Customer Service Representative

    Employé anonyme - Slough, Berkshire, South East England, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à Arvato (Slough, Berkshire, South East England, Angleterre (Royaume-Uni)) en juin 2020.

    Entretien

    Very quick and easy. The interviewer made me feel really relaxed. The interview process went very smoothly. I was able to answer all the questions without any issues. They were really easy questions.

    Questions d'entretien d'embauche

    • Why are you applying for this position?
      Why should we hire you?   1 réponse

  4.  

    Entretien de Customer Service Representative

    Employé anonyme - Gütersloh (Allemagne)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une autre source. Le processus a pris 4 semaines. J'ai passé un entretien à Arvato (Gütersloh (Allemagne)) en janvier 2020.

    Entretien

    As a English person living in Germany, Avarto was always a company that i was interested in as I was aware that i was able to work in my native language (which I felt would possibly make advancement within the company more possible). No positions were advertised at the time. However I instead decided to send my CV to HR and express my interest in working with them. To my surprise, it worked! Approximately 2 weeks later, they got in contact and invited me to interview for an English customer service role they thought my past experience would suit.
    Due to Corona, I was interviewed over telephone. I was put on a conference call with 2 interviewers. Both interviewers were really friendly and I was interviewed in a style that made it feel more like a relaxed conversation than an interview, which instantly helped me relax into it. I was asked questions about my previous work history and what I enjoyed/disliked about my past positions, but this was the most 'interview like' question I was asked, the remainder of the call seemed to be them being genuinely interested in getting to know me as a person.
    The interview appeared to go well and I was told that I would receive a decision within a week.
    A week later and I had not heard back from them so assumed that I was unsuccessful. However, almost 2 weeks later I received a call (and an apology for the Corona related delay in them getting back to me) to offer me the job. Which I accepted.
    I started work the following week where I was placed on 2 weeks intensive training, followed by 2 weeks 'buddied up' with another member of staff to gain hands on experience in the job itself, followed by a further 2 weeks training. 🙄
    Now I have settled in, the job is somewhat repetitive but the office atmosphere and the people more than make up for it. Although I can’t speak for every Avarto, The Gütersloh team are by far the friendliest/most helpful team I have ever worked with. I can highly recommend anyone interested in working with this company. For the first time in my working life, I actually enjoy going to work!

    Questions d'entretien d'embauche

    • What did you enjoy most about any of your previous jobs?   1 réponse

  5.  

    Entretien de Customer Service Representative

    Employé anonyme
    Offre acceptée
    Expérience neutre
    Entretien facile

    Entretien

    General questions, language test, asked about work experience. I was also asked about the studies. Role play, what do you know about us, what are your skills, etc. The interview was easy.

    Questions d'entretien d'embauche


  6.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Lisbonne (Portugal)
    Offre déclinée
    Expérience neutre
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien à Arvato (Lisbonne (Portugal)) en janvier 2019.

    Entretien

    I applied online. The process took two days. I interviewed at Arvato (Lisbon, Portugal) in January 2019.

    It was fast because they needed workers for the next week. I received the first call and I did a pre-selection interview. They just explained to me what kind of project was and asked me about my current situation (if I was working, my salary expectations and others).

    After that, they sent me some online tests to evaluate my knowledge about hardware, customer service and level of English and Spanish. I passed them and I did other interview next day via Skype with the project manager and human resources. They told me the conditions about schedule, kind of work and salary. I declined.

    Questions d'entretien d'embauche


  7.  

    Entretien de Customer Service Representative

    Employé anonyme - Dublin, Dublin (Irlande)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Arvato (Dublin, Dublin (Irlande)).

    Entretien

    Video interview and face to face interview. I got the feedback the following week.
    In the video interview there were around 10 questions regarding general questions about technology, customer services situations and professional experience questions.
    The face to face interview was straight away, not tricky questions, nice interviewer and it took around 30 minutes.

    Questions d'entretien d'embauche

    • General questions about customer service situations, professional experience...
      It was not a tricky interview.
      The interviewer was very friendly.   Répondre à cette question
  8.  

    Entretien de Customer Service Representative

    Employé anonyme
    Offre acceptée
    Expérience neutre
    Difficulté moyenne

    Entretien

    Phone interview then come in for years and then another interview by supervisors .asks questions relating to communication.teamwork.and timeliness.ps there are many clients that they work with,for me it had to do with ecommerce

    Questions d'entretien d'embauche


  9.  

    Entretien de Customer Service Representative

    Employé anonyme - Lisbonne (Portugal)
    Offre acceptée
    Expérience neutre
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien à Arvato (Lisbonne (Portugal)) en mai 2018.

    Entretien

    Recieved a call to be in person at the company next day, was Easy, just to check knowledge and language level to apply for the position selected, probably the same for every level of employees and management

    Questions d'entretien d'embauche


Ne manquez aucun emploi que vous aimez
Ajoutez un CV pour postuler facilement à des offres depuis n'importe où. C'est simple à configurer.