Questions entretien Technical Support Representative chez Asurion | Glassdoor.fr

Questions entretien Technical Support Representative chez Asurion

Entretiens chez Asurion

25 Avis sur les entretiens

Expérience

Expérience
60%
8%
32%

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Obtenir un entretien
80%
12%
4%
4

Difficulté

2,5
Moyenne

Difficulté

Difficile
Moyenne
Facile

 

Entretien de Technical Support Representative

Candidat à l'entretien anonyme
Aucune offre d'embauche
Expérience neutre
Difficulté moyenne

Candidature

J'ai postulé en personne. J'ai passé un entretien à Asurion.

Entretien

Phone interview. Face to face.
Lots of pauses within the interview which were hard to get over. I'm a talker and I felt like maybe I hadn't answered how they wanted.

Questions d'entretien d'embauche

Autres avis d'entretien pour Asurion

  1.  

    Entretien de Technical Support Representative

    Candidat à l'entretien anonyme - New York, NY (États-Unis)
    Aucune offre d'embauche
    Expérience négative
    Entretien dificile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Asurion (New York, NY (États-Unis)) en novembre 2019.

    Entretien

    Applied online, received call for follow up and everything was great until I had to reschedule my in person interview. All emails that were shared where "no reply" emails preventing me from communicating with anybody. All my emails bounced back. All phone numbers used and shared with me when I tried them, I would get an automated messaged with no ability to leave a message. I researched and found a number that had voicemail capability but it was full. I was genuinely looking forward to the process but was unable to communicate back with anybody. Needless to say I did not attend my in person interview and almost immediately received an automated email stating they decided to go with another candidate. Obviously!

    Questions d'entretien d'embauche


  2.  

    Entretien de Technical Support Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience négative
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Asurion.

    Entretien

    I applied through the company site and scheduled an interview 2 days later. The interview was over the phone with a representative all the way in another state (???). My interview only lasted 5 minutes (I will explain why later) but I can conclude that it is not like your normal interview. Usually, the interviewer will ask you questions HOPING OR ASSUMING you already have knowledge about the job you applied for. Chad, who interviewed me, took my time on the phone to read me whatever script or handbook he had in front of him. He recited the entire thing in a very stale, uninterested way. When I did try to speak and ask questions about the things he was reading to me or elaborate on any answer I was giving past "yes" or "no", I was cut off by the guy interviewing me. At one point he was explaining how the company likes to UPSELL and add on products during services and I asked if he could share an example of what those services would be (to show interest in the functions of the job) and this man really said, "you haven't worked in customer service before?.... literally every job upsells and adds on." Disrespectful. Another highlight of the 5 minutes was when I was asked if I was familiar with the location I was applying at, so to show him that I did indeed know, I tried to tell him the location and tell him I was local and was cut off mid-sentence once again. I was only going to use about ten words for my answer. I could not get a word in, seriously. Being as my interview lasted 5 minutes, I'm unsure if I would've gotten to any questions that were actually about me, but 5 minutes of being read the company values is a long time in what is supposed to be a 15 minute interview. Now, I would've been able to make it through the interview calmly and carelessly of how he handles the process, but the part that really frustrated me to my core was when we began speaking about availability. I'm enrolled in college currently, and I attend class Monday and Tuesday nights. If you go onto any of Asurion's career pages, they stress how much they value education and even go as far to dress up the job by offering 'tuition reimbursement'. A good, stable job that SEEMS TO fully support education seemed too good to be true! - Because it is. Chad asked me if I would be available (if hired) for the 10 week mandatory training, either 6 am to 2:30 pm or 3 pm to 11:30 pm. I quickly said, "Yes absolutely. However, on Mondays and Tuesdays I attend class and would need to have the morni-" (cut off again😍) and he proceeded to tell me that we could not continue with the interview because there is a zero tolerance policy and open availability is required for the training. I was honestly surprised so I was silent for a second and I was like "wait but doesn't your company value education? It's posted all over your website." and Chad said, "yes it does say that but literally right in front of me this says I need to stress your flexibility." and I said "well there would not be any way for me to possibly have morning shift just those days?" and he said "no." with no explanation so I hung up. 1) The company should not claim they value education when they are not willing to work around it. 2) My resume outlined my availability and the fact that I am enrolled in college, I did not lie. It was clear. If the people in charge of scheduling interviews had the knowledge that open availability was required, why schedule an interview with me and waste my time? This was a very annoying experience. I saw other reviews that say this company over-sells themselves and is too good to be true, and I completely agree.

    Questions d'entretien d'embauche

    • They don't ask questions, they read you a handbook.   1 réponse
  3.  

    Entretien de Technical Support Representative

    Employé anonyme - Orlando, FL (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien à Asurion (Orlando, FL (États-Unis)) en avril 2019.

    Entretien

    So the interview process was kinda lengthy. 1st I applied and within that same day had to take a 60 minute test that consisted of behavioral questions and technical questions. I must’ve passed that because about a week later I got an email to do an automated interview. That Was pretty simple it was only about 5-10 min it just asked some questions about yourself. So they must’ve liked my answers because then I got another email to do an on-site interview. Which was pretty decent. The interview was very laid back. So the person I interviewed with said I should hear something back in 2 weeks. It’s been about 48hours not including the weekend and I revived a call and email saying I got the job.

    Questions d'entretien d'embauche


  4.  

    Entretien de Technical Support Representative

    Employé anonyme - Las Vegas, NV (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à Asurion (Las Vegas, NV (États-Unis)) en avril 2019.

    Entretien

    i applied April 18 and received an email April 19 to complete an over the phone automated interview . Next Day i received an email to schedule for an face to face interview . That went AMAZING ! It was also easter . So my recruiter my happy i came in . After she sent my information to HR . & i received an call 2 days later asking do i accept there offer to work for the company . Which i did accept . After i got an email to start my background check . By Wednesday i received another email with my drug screen information . I went to quest diagnostic Friday April 26 . Now im just waiting to hear back with next steps .

    Questions d'entretien d'embauche

    • Did I have open availability ? What did i know about the company ? Do i have experience in a call center ?   Répondre à cette question

  5.  

    Entretien de Technical Support Representative

    Employé anonyme - Orlando, FL (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +3 mois. J'ai passé un entretien à Asurion (Orlando, FL (États-Unis)) en janvier 2019.

    Entretien

    they go off based on your resume, they will ask you questions based off your resume , the people you interview you don’t make it seem so intense. they try to make it personable

    Questions d'entretien d'embauche


  6.  

    Entretien de Technical Support Representative

    Candidat à l'entretien anonyme - Orlando, FL (États-Unis)
    Aucune offre d'embauche
    Expérience positive
    Entretien dificile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Asurion (Orlando, FL (États-Unis)).

    Entretien

    I applied for this job back in August 2018, I did a phone interview in September, and in person interview in October. I arrived 30 min before my interview and i signed and chatted a little with the security guard. The place is warm and the people are nice. My interview was good. At least I think my interview was good. They haven't called me back yet and its been almost 3 weeks.

    Questions d'entretien d'embauche


  7. Utile (2)  

    Entretien de Technical Support Representative

    Employé anonyme
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Entretien

    Fairly straightforward. STAR interview format. Hiring manager was friendly but a bit distracted by employees walking past the glass doors of the interview office. Overall a very easy interview if you are technically savvy and have customer service background.

    Questions d'entretien d'embauche

  8.  

    Entretien de Technical Support Representative

    Candidat à l'entretien anonyme - Las Vegas, NV (États-Unis)
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Asurion (Las Vegas, NV (États-Unis)) en août 2018.

    Entretien

    I have not had my interview yet. It's coming up and I came here to check on the company. Once I have my official interview which is coming up I will come back and let you know how it goes.


  9. Utile (2)  

    Entretien de Technical Support Representative

    Employé anonyme
    Offre d'embauche acceptée
    Expérience négative
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Asurion en juillet 2018.

    Entretien

    Interview was great and smooth both over the phone and in person, even was offered the position and accepted offer but i've been waiting over a month and still no follow up to start background check. Called talent team and emailed them with no response to email and talked to 7 different representatives who could not help me and gave no information regarding when I would be contacted.

    Questions d'entretien d'embauche


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