Questions entretien Customer Service Advisor chez Booking.com | Glassdoor.fr

Questions entretien Customer Service Advisor chez Booking.com

Entretiens chez Booking.com

4 Avis sur les entretiens

Expérience

Expérience
75%
25%
0%

Obtenir un entretien

Obtenir un entretien
75%
25%

Difficulté

2,8
Moyenne

Difficulté

Difficile
Moyenne
Facile

 

Entretien de Customer Service Advisor

Employé anonyme - Manchester, Angleterre (Royaume-Uni)
Offre acceptée
Expérience positive
Difficulté moyenne

Candidature

J'ai postulé via un recruteur. J'ai passé un entretien à Booking.com (Manchester, Angleterre (Royaume-Uni)) en février 2020.

Entretien

I firstly received an email from a recruiter at booking.com and called them two days later when I came back from a trip, and immediately had a phone interview, which was a brief introduction about myself and the content of the job, benefit and training etc. The interview was arranged on the phone and conducted in Manchester centre in the same week. The office is located in a beautiful building, surrounded by all the commercial buildings areas. The interview was conducted one on one in a small room, started with two paper of translations between Chinese and English and followed by 1 hour's interview questions.

Questions d'entretien d'embauche

  • First part is about my interests, personality, experiences from the CV. (e.g., each role and gaps during every work experience, the reasons that I left former companies).
    Role plays questions such as how would I deal with customer complaints or situations when a customer didn't bring their credit card to pick up their car, how would I help them.
    More questions about how I dealt with similar situations related to customer services in my past experience. Need to provide concise stories.   Répondre à cette question

Autres avis d'entretien pour Booking.com

  1.  

    Entretien de Customer Service Advisor

    Candidat à l'entretien anonyme - Manchester, Angleterre (Royaume-Uni)
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Booking.com (Manchester, Angleterre (Royaume-Uni)) en avril 2019.

    Entretien

    I sent my application on a Tuesday and the following day they called me to ask me a few questions and then invited me for an interview. The process was fast as well as the interview: talk about yourself and your CV, translation task (terms and conditions in TL and English) and interview type questions.

    Questions d'entretien d'embauche


  2.  

    Entretien de Customer Service Advisor

    Employé anonyme - Manchester, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Booking.com (Manchester, Angleterre (Royaume-Uni)) en septembre 2017.

    Entretien

    the interview took no more than 20 min. I was asked about my attitude toward working under pressure, my behaviour towards colleagues and my soft skills to manage customers at the phone. The second part of the interview was basically a translation from italian to english and from english to italian to undestrand if I could fit that role or not.

    Questions d'entretien d'embauche

    • How so you deal with colleagues who are not appealing to you?   1 réponse
  3.  

    Entretien de Customer Service Advisor

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Booking.com en avril 2016.

    Entretien

    It was a telephone interview that lasted about 20 or 30 minutes. It was quite formal and the questions asked were the ones I had expected for a customer service position.

    Questions d'entretien d'embauche

    • Why do you want to work for Booking?
      Why are you a good candidate?
      Are you ready to move to Amsterdam?
      And then asked specifically about past roles and how my experience there would help my application.   Répondre à cette question

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