Questions entretien Customer Services Representative chez CIBC | Glassdoor.fr

Questions entretien Customer Services Representative chez CIBC

Entretiens chez CIBC

204 Avis sur les entretiens

Expérience

Expérience
71%
20%
9%

Obtenir un entretien

Obtenir un entretien
63%
17%
11%
4
3
1
1

Difficulté

2,6
Moyenne

Difficulté

Difficile
Moyenne
Facile

 

Entretien de Customer Service Representative

Employé anonyme
Offre d'embauche acceptée
Expérience positive
Difficulté moyenne

Candidature

J'ai postulé en ligne. J'ai passé un entretien à CIBC.

Entretien

there was two phone interviews the fist just getting to know you as a person and qualifying you for he position, the second more technical questions and going through the interview . the last one is face to face which included knowledge based questions and a role play

Questions d'entretien d'embauche

  • describe and difficult situation that you have handled   1 réponse

Autres avis d'entretien pour CIBC

  1. Utile (30)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Ontario, CA (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à CIBC (Ontario, CA (États-Unis)) en mai 2014.

    Entretien

    I applied online, and a week later I received an email to set a phone interview with HR people for the phone.The second round interview is in the branch which I applied for and with two mangers. One of the mangers asks the questions and another was just recording the answers.

    Questions d'entretien d'embauche

    • What if you are unable to help the client?   3 Réponses

  2. Utile (3)  

    Entretien de Customer Services Representative

    Employé anonyme - Moncton, NB (Canada)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à CIBC (Moncton, NB (Canada)) en mars 2008.

    Entretien

    Easy job interview process if you have a know connection with the company, questions such as previous problem solving skills used and minor sales experience. The big question relates to problem solving and the ability to learn how to manage customers accounts in a timely an professional manner

    Questions d'entretien d'embauche

    • What you do to resolve such a problem. Customer has no money in account but wants to withdraw 100 dollors today   2 Réponses

    Négociation

    Very little compensation negotiation they off the typical salary staing that with continous results and tenured year worked a annual salary bonus will be included

  3. Utile (24)  

    Entretien de Customer Services Representative

    Candidat à l'entretien anonyme - Regina, SK (Canada)
    Aucune offre d'embauche
    Expérience neutre
    Entretien facile

    Candidature

    J'ai passé un entretien à CIBC (Regina, SK (Canada)) en septembre 2012.

    Entretien

    first got a phone interview for about 20 minutes. One week later a branch manager called to sechdule another interview. Two person interviewed me for about 1 hours. Questions are pretty easy.

    Questions d'entretien d'embauche

    • 1. Introduce yourself
      2 are you a team leader or a team memeber?
      3 list three important skills that you can bring to this position.
      4 what's your understanding of CSR
      5 give a time when you made a mistatke
      6 give a example of how you turned a negative customer service into a postive one   Répondre à cette question

  4.  

    Entretien de Customer Services Representative

    Candidat à l'entretien anonyme - Toronto, ON (Canada)
    Aucune offre d'embauche
    Expérience neutre
    Entretien dificile

    Candidature

    J'ai postulé en personne. Le processus a pris +4 semaines. J'ai passé un entretien à CIBC (Toronto, ON (Canada)) en novembre 2009.

    Entretien

    I was contacted by HR for a telephone interview. Then I had an interview in a branch.

    Questions d'entretien d'embauche

    • Decsribe a time when you provided exeptional customer service   1 réponse

  5. Utile (3)  

    Entretien de Customer Services Representative

    Candidat à l'entretien anonyme
    Offres d'embauche déclinées
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à CIBC en juillet 2007.

    Entretien

    I registered online and applied online through their website. I was asked to submit a resume along with the application and simply uploaded a Word document. The application was a drop-box variety questionaire and was fairly generic and basic. The entire process was quick and painless. The review was done in less then a week and I got a call from CIBC to set up a phone interview.

    Questions d'entretien d'embauche

    • What qualities do you have that you think will make you successful in the customer service/banking industry?   Répondre à cette question

  6. Utile (2)  

    Entretien de Customer Services Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en personne. Le processus a pris 1 jour. J'ai passé un entretien à CIBC en novembre 2008.

    Entretien

    They were all very nice people and all very quiet. I got to speak my mind and show off exactly how much I knew about the bank and the position. I was on time and I walked into a board room with my panel. I thought it was strange to have a panel, but don't be intimidated by that.

    Questions d'entretien d'embauche


  7.  

    Entretien de Customer Services Representative

    Candidat à l'entretien anonyme - Calgary, AB (Canada)
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien à CIBC (Calgary, AB (Canada)) en août 2010.

    Entretien

    telephone interview first, followed by a reference check, and waiting for the panel interview now. Questions like, why do you choose CIBC. Tell me a time that you have exceeded customers expectation, how do they react. Tell me a time you made a mistake. The HR consultant will go through your resume to ask related questions. I was asked 5 references.

    Questions d'entretien d'embauche

  8.  

    Entretien de Customer Services Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien à CIBC.

    Entretien

    It took a month to start. i had a phone interview and face-to-face in about 3 weeks. Very general questions, nothing very hard. General questions about education, previous work experience, future plans, strengths and weaknesses.

    Questions d'entretien d'embauche

    • i got questions about my previous work experience, good and bad manager, what is important for me in a job   Répondre à cette question

  9. Utile (14)  

    Entretien de Customer Services Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à CIBC en septembre 2014.

    Entretien

    applied online, after couple of days got a called from the HR informing about the telephonic interview which was to be conducted after couple of days. Telephonic interview was pretty simple that why did you left your previous job? what did you study? tell me about yourself?where do you see five years from now? and basic administrative questions. the telephonic interview was 30 mins long and the hr manager informed mee that i would receive a call from the branch for the face to face interview. The next day was called by the branch and for the interview.Questions: tell me a time when you turned a negative customer into a positve one? tell me a time when u exhibited and went above and beyond to establish customer loyalty?when and how you have worked in an effective team and what were your contributions?questions about the availabilty and why do yu want to work with CIBC? WHat can you bring in to this company the interview was an hour long and the assistant manger was really nice and friendly.


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