Questions d'entretiens chez Collette | Glassdoor.fr

Questions d'entretiens chez Collette

Dernière mise à jour : 13 avr. 2018
26 Avis sur les entretiens

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  1. Utile (1)  

    Entretien de Business Development Associate

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience négative

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Collette.

    Entretien

    I was contacted by a recruiter from Collette regarding my application for this position. The recruiter invited me to a phone interview. 30 minutes before the phone interview, the recruiter emailed me to cancel the interview due to scheduling issue. The recruiter said that he would follow up the next day to set another date for the interview, but never emailed me. I contacted the recruiter on 3 separate occasions (each about a week apart) in order to try to set up a new date, but he never responded to any of my emails. It has now been about a month and I haven't heard so much as an apology or any type of reply. I had heard so many good things about this company and I was really excited, but this type of treatment is unacceptable. At the very least, after reaching out, the recruiter could have told me they were taking things in a different direction or they were no longer interested. I am very disappointed in Collette and their HR staff.

    Questions d'entretien d'embauche


  2.  

    Entretien de Business Development Manager

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience négative
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Collette en avril 2018.

    Entretien

    Honestly the worst interview experience I've ever had. After a promising phone interview with HR/a recruiter, I was asked to attend an in-person interview. The job was remote, so the interview was to be held at a hotel near the airport where the interviewer flew into. I did mention that this location was quite a way outside of the city and would be a little challenging to get to, but I was excited about the position and felt good about the initial phone interview so I was happy to do it.

    When I arrived at the interview and we sat down, one of the first things the interviewer said to me was "I have to be honest, I don't see you as a good fit for this position. I've seen many more qualified candidates, but if you'd like to convince me otherwise, go ahead."

    The less than 10 minute interview continued along the same vein, with her explaining that they were looking for someone "who would do anything to close the deal" and who "was comfortable lying" to do so. She then told me that she had looked up my social media before the interview and suggested I change my profile photos to be more professional, because my current ones were "too quirky" and didn't fit with the position or Collette's culture. We finished the interview with her telling me that I should look into tour guiding with a smaller tour/travel company, because I was so "quirky." I am aware that those positions are for recent college grads, pay minimum-wage, and do not supply health insurance, and as someone who has an advanced degree in this field and who has been consistently working in the industry, I found that to be completely disrespectful, on top of the rest of it.

    I feel it's important to note that I was dressed and carried myself professionally during this process, and had been asked to this interview after an already semi-extensive phone screening by the company's recruitment officer. If the interviewer felt this way going into it, I am not sure why I was asked to the interview in the first place, for which I took a day off work and a 90 minute/$50 round trip Uber ride. The only explanation I can come up with is that this was some sort of "Sales Test," which I obviously and thankfully failed. Regardless, I'm at least grateful that this company showed its true colors in the interview process, instead of getting hired and then learning what kind of business they truly are.

    The whole experience was unprofessional, disrespectful, and insulting. My recommendation is to stay as far away as possible, as this is clearly the way Collette's top leadership sees fit to conduct itself and represent it's company.

    Questions d'entretien d'embauche

    • I don't see you as a good fit for this position. I've seen many more qualified candidates, but if you'd like to convince me otherwise, go ahead   Répondre à cette question
  3.  

    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Collette.

    Entretien

    First step is a phone interview with HR- Second step- in person interview with HR, Final in person interview with hiring manager and supervisor. Standard questions asked, make sure to ask them questions

    Questions d'entretien d'embauche


  4. Utile (1)  

    Entretien de Product

    Candidat à l'entretien anonyme - Pawtucket, RI (États-Unis)
    Pas d’offre d’emploi
    Expérience négative
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 mois. J'ai passé une entrevue à Collette (Pawtucket, RI (États-Unis)) en décembre 2017.

    Entretien

    Heard from HR approximately a month after submitting my application to schedule a meet and greet with the HR Director for the following week. After this initial meeting, I was invited back to interview for a position with the Product team. HR followed up after this interview to invite me back to interview the following week for a Product position they felt was a better fit.

    Frankly, I was very disappointed that after 3 separate interviews on site, this team didn't have the professionalism to follow up with any communication. I promptly wrote thank you notes immediately following each interview, and emailed once more two weeks later to check in. Radio silence. I have to wonder how HR treats employees once they are on board if they can't show mutual respect in the hiring process with the general talent pool.

    Questions d'entretien d'embauche

    • There were no difficult questions. The questions asked were primarily about experience and career direction.   Répondre à cette question

    Réponse de Collette

    29 janv. 2018 – Recruitment Manager

    Thank you for your feedback. We aim to ensure that all of our applicants are fully informed during the interview process and have a positive experience. As I’m sure you can appreciate, sometimes... Voir plus


  5.  

    Entretien de Customer Care Agent

    Employé anonyme - Pawtucket, RI (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé une entrevue à Collette (Pawtucket, RI (États-Unis)) en août 2016.

    Entretien

    Enjoyed the process, very smooth and efficient. The thing is though, you need to put effort into pursuing them, like any other job you are pushing for. I applied and never heard back. Applied to a few other jobs at the same time. One of my friends got hired at Collette which made me go "hmm, why haven't I heard back?" But he was persistent, visited them with his resume, and pushed. I tried calling, but only found generic customer service phone numbers, nothing for HR. So I went down and visited with my resume and cover letter but the recruiter was not available at the time, so I left my stuff with the receptionist who was very pleasant and told me she would get it to the recruiter. I got the recruiter's number and called a few days later. Very short conversation, told me she would review my stuff and see if she was interested, and to expect a call back at some point. I honestly didn't expect to hear back so fast, but about 3 hours later she called me to schedule an interview for the following week. I was nervous but it went very well, I met with the recruitment manager and she was very nice and informational, the interview was not at all like some I've had in the past, there was no drilling of ridiculous questions. There was no "what would you do in this crazy scenario" questions, or "if you were a color, which would you be and why?" Nothing crazy, just honest questions that determines what you are like. They asked me why Collette so it helps to know about the company a bit and do your research on the website, your background in customer service and your educational history, strengths and weaknesses, what you have done for disgruntled customers to improve the situation. All very straight questions without tricks. After interviewing with the recruitment manager, she had me sit down with the leads in the department I applied for and chat with them. It was like another mini-interview but even more relaxed. Then they walked me into the call center space and let me sit in on a call that a seasoned employee was taking. I really enjoyed this and it made me feel more confident in the position I applied for. After about 15 minutes they walked me out and told me to follow up with the recruitment manager. Two days later I called and thanked her and let her know I was still very interested in the position. She called me back very quickly, a day or two later, to have a second interview. I think this one was just a formality because this time, the department head I interviewed with told me they really liked me, asked me a few questions I had already answered on my first interview, and it was like a nice conversation. No awkwardness or lack of flow, no questions I had to practice beforehand. It was very short, maybe 10 minutes, and she told me to expect to hear a decision shortly. About 3 days later I received a call inviting me to accept their invitation to be hired, which I accepted, very happily. I am very much anticipating working here. Employees seem happy, they said hello and "can I help you?" everytime I was sitting in the lobby waiting and people seem genuinely happy to be at Collette. I was very pleased at the interview process and how smooth it flowed. But my advice is to reach out to them and do not expect a call back just because you filled out an application.

    Questions d'entretien d'embauche

    • How did you handle a disgruntled customer? What is customer service to you? What are your strengths and weaknesses? Why Collette?   Répondre à cette question

  6.  

    Entretien de Database Marketing Coordinator

    Candidat à l'entretien anonyme - Providence, RI (États-Unis)
    Pas d’offre d’emploi
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé une entrevue à Collette (Providence, RI (États-Unis)) en juillet 2016.

    Entretien

    I applied for the job on their company website and heard back a couple weeks later that they would like me to come to Providence for an in person interview. Talked with the hiring manager first and then the data quality manager. They hiring manager focused on my previous experience and my interest in the industry. The DQ manager focused his questions on the duties and responsibilities of the specific role. The whole process took about 1.5 hours.

    Questions d'entretien d'embauche


  7. Utile (1)  

    Entretien de District Sales Manager

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience négative

    Candidature

    J'ai postulé en ligne. Le processus a pris 6 semaines. J'ai passé une entrevue à Collette en avril 2016.

    Entretien

    I applied for a position that was posted in mid-March. I was contacted for a phone interview at the end of March. The phone interview was a standard phone interview with HR. I was applying to a position on the other side of the country and had a Skype interview for my next interview. This interview was at the end of the first week of April.

    I felt that the interview went really well and I thought I had a good chance of getting the job.

    I finally heard back and did not get the job. I really was interested in the position and company, so it was pretty tough to hear on a Friday at 5:30 PM.

    If the whole process didn't take 6 weeks and I didn't get rejected so late on a Friday, I'd change the review to a positive experience.

    Questions d'entretien d'embauche

  8.  

    Entretien de Production Team

    Employé anonyme - Pawtucket, RI (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Collette (Pawtucket, RI (États-Unis)) en mars 2016.

    Entretien

    Very friendly interviewers who were personable and genuinely interested in what I had to say. They asked great questions and gave great feedback on my answers. It was a very positive experience.

    Questions d'entretien d'embauche

    • What attracted you to this position?   1 réponse

  9.  

    Entretien de Digital Marketing Specialist

    Employé anonyme - Pawtucket, RI (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une autre source. J'ai passé une entrevue à Collette (Pawtucket, RI (États-Unis)) en janvier 2016.

    Entretien

    They had a great interview process where I met with many members of the HR and Marketing teams. The mission and vision of Collette, as well as the scope of the role, was well defined.

    Questions d'entretien d'embauche

    • Where do you see the digital marketing landscape going? (Specific to Social Media in the travel landscape)   1 réponse

  10. Utile (8)  

    Entretien de District Sales Manager

    Candidat à l'entretien anonyme
    Offre refusée
    Expérience négative
    Entretien dificile

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Collette en décembre 2015.

    Entretien

    Began with a simple phone interview with recruiter. A week later met with Sales director onsite. After is an interview with VP of Sales and more HR for background checks.


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