I applied online for the position and was contacted by a recruiter who scheduled a phone interview for the following day. After the phone interview, I was invited to what I though would be an interview but was a Group Information Session that lasted 2 hours. It was a thorough explanation of the company and the position. You would think after being there so long you would interview on the spot! Anyway, after the presentation you had to leave your resume where you were sitting and they said we would be contacted within 1-2 weeks for a face-to-face interview. I went on my interview a week later and while waiting in the lobby, employees were talking loudly on their phones and seemed to be horsing around! I took it as a sign that I could shine with my professionalism in the interview. Not the case....After interviewing with the New Hire manager going through a series of customer service scenarios and questions about my background, I was handed a letter stating they appreciated my time and i will be contacted in regards to a decision. At that point I knew I wasn't getting the position...mainly because during the interview he kept referring to my "lack of call center experience' even thoiugh I had a years experience in that position AND the job posting said it required 0-6 months worth of exp....Hope this was a little bit helpful! GOOD LUCK!!

Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.