Questions entretien Customer Service Representative chez Commonwealth Bank of Australia | Glassdoor.fr

Questions entretien Customer Service Representative chez Commonwealth Bank of Australia

Entretiens chez Commonwealth Bank of Australia

120 Avis sur les entretiens

Expérience

Expérience
74%
18%
8%

Obtenir un entretien

Obtenir un entretien
93%
5%
2%

Difficulté

3,0
Moyenne

Difficulté

Difficile
Moyenne
Facile

Utile (7)  

Entretien de Customer Service Representative

Employé anonyme
Offre d'embauche acceptée
Expérience positive
Entretien facile

Candidature

J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé un entretien à Commonwealth Bank of Australia.

Entretien

1. Applied online
2. Invitation for an online interview - 6 questions, 1 minute each
3. Invitation to a Group Assessment Centre. This consisted of group activities (fun facts about yourself, roleplay) and then a 2 on 1 interview with branch managers. I was really nervous before we started but the whole process was actually pretty fun - interview felt more like a conversation. Just show your personality!
4. Background check
5. Offer

Questions d'entretien d'embauche

Autres avis d'entretien pour Commonwealth Bank of Australia

  1.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Sydney (Australie)
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à Commonwealth Bank of Australia (Sydney (Australie)) en décembre 2017.

    Entretien

    Initially asked for online capability test, then no phone interview, was called a few days later by Talent Partner to schedule a face to face interview.

    Interview was scheduled on the phone, within the week. Interview took 30 minutes in total.

    Questions d'entretien d'embauche


  2.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Hobart (Australie)
    Aucune offre d'embauche
    Expérience neutre
    Entretien dificile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Commonwealth Bank of Australia (Hobart (Australie)) en décembre 2017.

    Entretien

    Apply for the customer service rep through the website, finished the online test and got a digital video invitation three days later. Digital Video Interview, firstly there are three questions for you to practice and then move to the real pre-set recoding interview. The questions are theory rather than practical.

    Questions d'entretien d'embauche

  3. Utile (2)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    Le processus a pris +6 semaines. J'ai passé un entretien à Commonwealth Bank of Australia.

    Entretien

    Assessment followed by a digital interview , if shortlisted face to face interview...Can be one round or more than that.
    Normally after digital there may be a time lag before call for interview

    Questions d'entretien d'embauche


  4. Utile (6)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Melbourne (Australie)
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien à Commonwealth Bank of Australia (Melbourne (Australie)) en novembre 2017.

    Entretien

    easy but long process. first was a online assistant which was for around 45 to 50 mins. then a digit interview 5 general questions and 2 saniario based questions. now i have been called for a group assisment .

    Questions d'entretien d'embauche


  5. Utile (6)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Melbourne (Australie)
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien à Commonwealth Bank of Australia (Melbourne (Australie)) en novembre 2017.

    Entretien

    The hiring process was done online, and involved a standard set of questions, such as about me, and why I want to apply for the bank. My relevant skills and experience etc.

    Questions d'entretien d'embauche

    • A scenario wherein a customer wishes to purchase a car in 1 years time, and wants to deposit a cheque for $20000 into their account.   1 réponse

  6.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Sydney (Australie)
    Aucune offre d'embauche
    Expérience négative
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 mois. J'ai passé un entretien à Commonwealth Bank of Australia (Sydney (Australie)) en novembre 2017.

    Entretien

    applied online, online quiz, assessment centre with branch managers in the area (roleplay + interview), background check. the branch you apply for will not necessary hire you... hiring managers choose good candidates then offer branches which are available.

    Questions d'entretien d'embauche


  7. Utile (37)  

    Entretien de Customer Service Representative

    Employé anonyme - Hobart (Australie)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Commonwealth Bank of Australia (Hobart (Australie)) en août 2017.

    Entretien

    The process took around five weeks. first off apply, then digital assesment of basic personality and then a count the change test which is easy.

    Next you get invited for a digital interview which is a standard 7 questions with 30 seconds prep and 1 minute answer time.

    If you pass that then they invite you for a pshycometric quiz. This is bloody hard, it gives you 3 statements and you have to pick which one you most and least agree with. It's difficult because your statements could and will be like:

    "I Follow the rules"
    "I like people"
    "I'm a hard worker"

    Answer honestly is your best bet.

    After that it's a call from the Talent people inviting you for an interview. The interview is 2 on 1 but my interviewers were lovely and it went really well.

    Questions d'entretien d'embauche

    • How would you approach customer service in a proactive rather than reactive way   1 réponse
  8. Utile (13)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Melbourne (Australie)
    Aucune offre d'embauche
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Commonwealth Bank of Australia (Melbourne (Australie)).

    Entretien

    Applied online first. Did the digital interview online a week after. Got the result 2 days later. And attended a 2 to 1 interview at the branch. Stil waiting for the feedback.

    Questions d'entretien d'embauche


  9. Utile (2)  

    Entretien de Customer Service Representative

    Employé anonyme - Sydney (Australie)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Commonwealth Bank of Australia (Sydney (Australie)) en octobre 2017.

    Entretien

    1st step, multiple choice, 2nd virtual interview, 3rd multiple choice (personal characteristics). All of the above steps were carried out online with the final step that i am yet to complete is a one on two interview at the branch

    Questions d'entretien d'embauche

    • Where do you see yourself in 5 years   1 réponse

Voir ce que des salariés chez Commonwealth Bank of Australia disent

StarStarStarStarStar   Finance Manager actuel à Sydney (Australie)

Avantages: “Pay scales with incentives. Under the right supervisor you can gain experience. Have the ability to work autonomously Great industry exposure and insight into many other industries.”“Pay scales with incentives. Under the right supervisor you can gain experience. Have the ability to work autonomously Great industry exposure and insight into many other industries.” – Avis complet

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