Questions d'entretiens chez Delta Air Lines | Glassdoor.fr

Questions d'entretiens chez Delta Air Lines

Dernière mise à jour : 22 mai 2018
2 272 Avis sur les entretiens

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  1. Utile (1)  

    Entretien de Red Coat

    Employé anonyme - Roissy
    Offre acceptée
    Expérience positive
    Entretien dificile

    Candidature

    J'ai postulé en personne. J'ai passé une entrevue à Delta Air Lines (Roissy) en avril 2017.

    Entretien

    j' ai passé l'entretien en face to face avec 1/3 en francais et le reste en anglais;il y a eu de bons echanges avec les recruteurs.ils m'ont mis à l'aise.puis j'ai eu un rappel et le processus a duré 3 semaines avant de commencer.


  2. Utile (679)  

    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une autre source. Le processus a pris +3 mois. J'ai passé une entrevue à Delta Air Lines.

    Entretien

    Applied: July 26, 2016
    Invitation for video interview: September 2, 2016
    Invitation for face to face interview: October 20, 2016

    The video interview was very simple. Be patient and answer the questions in the S.T.A.R. format and dress as if you were a flight attendant.

    I do have a couple questions for people who have received a contingent job offer.

    1. Did you select your base that day? Or do they choose for you?
    2. If you didn't choose your base that day, do they wait until after training to tell you?
    3. How was training like? I don't want to know details, just a little summary to calm my nerves.

    Is anybody going for an interview on November 9, 2016 @ 12:30? Maybe we can meet up so we can have somebody to mingle with that we're comfy with.

  3. Utile (1000)  

    Entretien de Flight Attendant

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Entretien dificile

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 mois. J'ai passé une entrevue à Delta Air Lines.

    Entretien

    Applied initially online, and took the "personality" assessment. About 5 weeks later was contacted to submit a one-sided video interview. They ask you 5 questions, you have 30 seconds to prepare, and 2 minutes to answer the question. You also get a break in between each question which is nice! All the questions I was asked have been submitted on this website, so nothing unexpected. I submitted my video a week ago and I'm waiting to hear back...

    Questions d'entretien d'embauche

    • Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?   9 Réponses
    • Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?   4 Réponses
    • Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?   3 Réponses
    • Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?   2 Réponses
    • Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?   3 Réponses

  4. Utile (346)  

    Entretien de Flight Attendant

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience négative
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Delta Air Lines.

    Entretien

    If you are offered a phone interview after the Video interview; You will most likely not get the job. Delta just puts you through the process due to many applicants and reputation on glassdoor. Think about it.. Why do they need to hear your voice AGAIN after seeing and hearing you in the video interview? Most people with job offers received the F2F after the video interview.

    Questions d'entretien d'embauche


  5. Utile (304)  

    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    Le processus a pris 3 semaines. J'ai passé une entrevue à Delta Air Lines.

    Entretien

    I applied online and was invited to do a one way video interview about a week later.
    Completed the interview...they gave you 30 seconds to prepare before the video records and you cannot rerecord a video. You get 3 minutes to record.
    After I submitted my videos I got an email offering a phone interview about a week later. I'm completing the phone interview later today.
    Will update!

    Questions d'entretien d'embauche

    • Describe a time you had to change your plan last minute, what was the outcome and how did you adapt?   9 Réponses
    • Describe a situation you had a difficult customer. What happened and how did you handle it?   5 Réponses
    • What qualifications and experience do you posess that would make you a good fit for this position?   88 Réponses

  6. Utile (476)  

    Entretien de Flight Attendant

    Employé anonyme - Atlanta, GA (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé une entrevue à Delta Air Lines (Atlanta, GA (États-Unis)) en septembre 2015.

    Entretien

    First time applying: 8/7

    Complete First Assessment: 8/7

    Second Assessment: they emailed me on 8/17 but it wasn't until either 8/19 or 8/20 that the link actually showed up. Completed 8/19 or 8/20

    Invitation to Video Interview:8/21

    Complete Video Interview: 8/22 -- In the middle of moving so I swear I couldn't find anything to wear. Hair was pulled back; black blazer; white and black dress shirt; no make up; no jewelry.
    All the questions found on this website. I practiced all my answers but was still nervous, I felt like I stumbled a couple times, kept saying sorry and starting over. Made sure I answered in STAR format. (Google it) Overall I thought I did decently, 7/10. All of laptops were acting funny and the microphone could not be recognized so believe it or not I did the interview on my phone! I felt like my hands were shaking and I worked out my arms the day before so after each question I had to shake them loose and prepare to hold my phone still.

    Received Next Steps email: 8/27 and emailed them stating that I had applied for my passport that morning. [It wasn't until they sent me this email my withdrawal button disappeared.]

    Received the phone call the next day 8/28 around 12pm; she asked me questions about tattoos, working anytime, if I had my passport. Which I did not have my passport yet but she reassured me it is fine as long as I bring proof that I applied. She also asked which airport was close to me so they could schedule my flight.

    3 days later, 8/31, I received my possible interview times email and had to choose out of 8 days & times. I got my first choice (email confirmation came 6 hour later).

    Next day, 9/01, received my flight receipt. They pay for your round trip.

    Day after they send you a packet of everything you need for the interview. I suggest the Courtyard North/Near the airport. It is right down the road from the HQ, the airport shuttle drops you off across the street from the main gate.

    Interview day: You are greeted by the recruitment staff, greet as much FA that you can. I personally DID NOT speak to all of the FAs in the room, to be honest I spoke to the other potential interviees more than the FAs. Just show that you want this to be YOUR CAREER choice and I asked the same question to the ones I spoke to (How long have you been a FA?). Dress the part (I personally wore a black pant suit with a white button down inside, hosiery, and black pumps. No jewelry once again, no makeup just red lipstick, my hair was curled on the top and I recently cut the back and sides) You are broken up into 3 groups: A,B,C. Depending on which group you get you will learn more about Delta, do a reach test, get to ask questions to seasoned FAs, and of course the 1:1 interview. You will have two interviewers and they will ask THE SAME type of questions that were asked on the video interview (STAR method). THE SAME TYPE... just look on other reviews on this website. It helped me soooo much.

    The atmosphere is so calming and relaxed. You'll be nervous going in but once you're in the room, most of that nervousness melts away. Like no other interview I've been to.

    After 10-15 minutes of waiting they come out and stated some names will be called today and some will find out 7-10 days later. That's It Folks!


  7. Utile (198)  

    Entretien de Customer Service Agent

    Candidat à l'entretien anonyme - Los Angeles, CA (États-Unis)
    Pas d’offre d’emploi
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Delta Air Lines (Los Angeles, CA (États-Unis)).

    Entretien

    I just went through the online interview. It was very easy, thanks to glassdoor. Seriously, all the questions were here, so I got to prepare myself to answer them. Even the order of the questions were the same!

    Questions d'entretien d'embauche

    • Give an example of a choice you made to go above and beyond what was expected of you to satisfy a customer or client's needs. What was the situation? What actions did you take, and what were the results?     Répondre à cette question
    • Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results?   Répondre à cette question
    • Describe a time when you had to work as part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results?   Répondre à cette question
    • Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?     Répondre à cette question
  8. Utile (77)  

    Entretien de Flight Attendant

    Candidat à l'entretien anonyme - Atlanta, GA (États-Unis)
    Pas d’offre d’emploi
    Expérience neutre
    Difficulté moyenne

    Entretien

    FACE TO FACE:

    I had my interview back in the beginning of December and just got my TBNT letter today so let me give you my detailed account of F2F.

    When you first walk in, you will see other candidates seated on the couch, some standing, mingling and getting to know each other.
    Now I am in no way outgoing, very much of an introvert, find it really uncomfortable and difficult to strike up a conversation with strangers. However, when you walk into this interview seriously FAKE IT and basically flag down anyone you see and start talking to them because you will be watched. After a while the FA's and HR people will come down, give a welcome speech, and ask you to show your id and pick up your nametag. On the nametag it will show which group you will be in, either A, B, or C. Then they will take you upstairs to another room where you can check in your coat and luggage. Then you are required to stand awkwardly again mingle and talk while 10+ recruiters watch you for like ten minutes. Everyone sits around the room and they show you a video about the company and more welcome speech. Then each group is split into doing either the face to face, reach and sit test, or galley prep and rotate.

    Face to face interview: You are interviewing with two people, for me it was two current FA's. They ask you five questions you have to answer in STAR format. There is rarely any eye contact because they're writing down your answer while you are babbling away. I can't remember all the questions on top of my head but I will write the ones I remember down below.

    Reach and sit: You are seated on the couch and asked to introduce your name, current job, and languages you speak. Then you are encourged to ask any questions you have for the FA while each person is taken one by one to the reach test. At the reach test while you are waiting for your turn some randomly lady pops out of nowhere and suddenly asks you why you choose Delta and start writing down your answer and walks away. Then you are called into the room and asked to sit on the jumpseat, buckle it, and reach for the door handle. Then you are asked to go back to the Q&A session. For the Q&A session I think I asked one question and that was it. Some seemed to have a million questions because it seemed like a competition of who can ask the most questions. Sheesh.

    Galley prep: You enter a room and then split into groups within your group. You are asked to prep the service cart, and they give you a information sheet with the flight information and what you will need to put on the cart. You are being watched by two recruiters. They don't talk throughout the activity, they're not looking for accuracy, they are just watching how you work as a team.

    After everything is done, everyone is asked to sit around the room again and they show you another video about the company. Then they dismiss you BY NAME. From what I've heard the last group to remain are the ones who get CJO's, but according to the girls from the last group when they got on the bus they said no one stayed behind them. I also haven't seen anyone get pulled out in the middle. No idea if anyone for CJO's that day or not. We were told we would hear back from them in 7-10 business days. My application was current under review for 3 weeks, and then got the TBNT email.

    Tips: If you are staying at the Hilton across the street like I did, there is a airport shuttle that runs every 15 mins starting at 6am. I took the 7am (I had the 7:30 interview) shuttle and arrived at around 7:10. Remember when you get on the shuttle tell the driver you would like to be dropped off at Delta HQ, or else you will be headed straight for the airport and byebye to that interview.

    Tips: Dress the part, look professional, dress like a flight attendant.

    Questions d'entretien d'embauche

    • When was a time you went above and beyond customer service   1 réponse
    • When was a time you had to make a decision and what is the outcome   2 Réponses
    • If you saw two co-workers in a fight what would you do   3 Réponses
    • When was a time you made a mistake at work and no one noticed, what was the outcome   2 Réponses

  9. Utile (97)  

    Entretien de Flight Attendant

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé une entrevue à Delta Air Lines.

    Entretien

    UPDATED**
    Their interview process seems to be really thorough - and almost all of the feedback/reviews on here are accurate. I applied online, completed the assessments, was e-mailed to do the video interview via HireVue. All of the questions asked were on Glassdoor already. About 10 days passed and I received an e-mail letting me know to expect an e-mail to schedule a phone interview.
    I had the phone interview - he went through my resume and asked a few questions - they asked "what would you do if you weren't in compliance with the uniform" "name a time when a colleague was unethical"
    He told me it'd be 5-7 days to hear back - lies... i heard back within 5 min via e-mail and was told i'd be going to F2F.
    F2F - not many people have posted about it and I would like to. ARRIVE EARLY - and I mean like 30 min + early. Girls - wear pantyhose! Have your hair up, smile, and keep a good posture. You can bring your luggage/purses etc. You are taken to a separate room where you are being watched while you mingle with everyone - and people, MINGLE - talk to anyone and everyone - you're being watched. You are then shown a video and explained the days activities. You are split into 3 groups- you will do a 1 on 1, mini group activity, and then a larger group "questionnaire" session where you get to speak with a few flight attendants and ask questions and also do a reach test. Make sure to leave an impression by being the person to ask questions and please, Follow instructions when told to do something. I was never asked for passport or other documents. When you're all done for the day they dismiss you in zones. I'm pretty sure zone 1,2,3 don't get cjo's. I was zone 3. we were all on the bus together to the airport and about 10-12 people stayed behind. They say they give "call backs" - don't let them fool you. My application was archived - under review 4 days after the f2f, and then I received the TBNT that day as well, along with others in my zone. Even though I wasn't offered a cjo - I had such a great time and I met so many amazing people. And to be honest, everyone there was so deserving of the cjo - such great candidates!! Oh - also try to sneak in how important safety is when doing your 1 on 1. I thought I'd try and give some feedback since I didn't really know what to expect during f2f - I hope this helps someone and good luck everyone!!

    Questions d'entretien d'embauche

    • Name a time when you provided excellent customer service.   3 Réponses

  10. Utile (39)  

    Entretien de Flight Attendant

    Candidat à l'entretien anonyme - Atlanta, GA (États-Unis)
    Pas d’offre d’emploi
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +3 mois. J'ai passé une entrevue à Delta Air Lines (Atlanta, GA (États-Unis)) en février 2018.

    Entretien

    Hey everyone ! Just arrived home, in tears, from my Face to Face in Atlanta. I received the TBNT email this afternoon right before boarding my homebound Delta flight. What a struggle not to envy those FA’s on board. The last thing I want to do right now is talk about Delta, but out of love for y’all I’m going to share my experience !

    So first things first, great work if you made it to the F2F ! You got this ! Especially if you don’t make the mistakes I did ! I was honestly shocked when I was sent out in zone 3 (the people exiting in zones 1,2,3 most likely don’t get the job), because I thought I killed the whole interview. But open looking back, I realized I made some blunders. I’m going to lay them out for you so that none of you do the same.

    Recommendation, for my ladies, is to wear red lipstick but MAKE SURE it’s stainproof ! Since I’m not a lipstick girl usually, I smudged mine on my teeth before I walked in the building. I didn’t know until another candidate warned me in the introduction room. Then I was using my precious mingling time trying to rub it off with my tongue. Ugh. Sure that didn’t make a good first impression of the first few flight attendants I met. Apparently they sell stainproof lipgloss. Definitely look into that !

    And make sure to leave EARLY from your hotel if you don’t know the area. The address they give is NOT easy to find ! My lyft driver’s navigation tool took us to the wrong place even after typing in the exact address Delta gave us in the email. Luckily I left my hotel 30 minutes early even though the hotel was only a mile away. But because we got lost, I arrived only 10 minutes before the interview started. It felt super rushed. Not good. I’d recommend arriving a solid 30 minutes early so you are relaxed, and have plenty of time to mingle with the flight attendants and other nice candidates. Just note that there are NO bathrooms in the introduction room, so make sure you look sharp as soon as you leave your hotel.

    At the prompt time your interview starts, they greet you, then bring you upstairs and have you put down your bags and luggage. They separate you into three groups, A, B and C. A starts with the one on one interviews, B does a jump seat test and question and answer session, and C prepares the beverage cart. I started with the beverage cart. Make sure you work as a team with your group. Don’t dominate, but don’t step back and let everyone else make the decisions. After you stock the cart the observers will ask you some questions about the process.

    For the 2nd part, I recommend preparing some quesitons about being a Delta flight attendant. I prepared my questions more about the company Delta, and it was clear that this wasn’t the place for that. They’ll answer everything you want to know about the bidding process, bases, etc, so don’t be afraid to ask.

    The final section (for me) was the one on one interview. It was super chill, 3 situational quesitons and 2 hypothetical. Use the STAR method. My interviewer was very kind, and took notes the entire time.

    Behavioral
    1. Describe a time when you gave excellent customer service
    2. Describe a time when a colleague did something unethical, immoral
    3. Describe a time when you had to do an undesirable task at work.

    Hypothetical :
    4. What would you do if a flight attendant told you to do something inconsistent with what you had learned in training
    5. What would you do if you were asked to do a task you didn’t know how to perform ?

    Another error I made was going into bathroom for the flight attendants rather than the candidates. Make sure you listen closely for the instructions—the bathroom is all the way down the hall, not the first one on the right. A pair of flight attendants caught me in the wrong bathroom, awkward. I’m sure that didn’t help my chances ☺

    Final piece of advice, if you want this job, I mean really really want this job, go ALL out with your outfit. If I could have done it over, I would have just bought a new dress suit, not used the old one I’ve recycled through 5 years of job interviews. They can tell. This job is all about being professional. If you look in the mirror before you leave and say, «Damn, I look JUST like a Delta flight attendant ! » then you’re properly dressed. In my case, the people who looked just like flight attendants were the ones who stayed on in Zone 4 after the rest of us cried ourselves back to the cities we came from. Boohoo.

    Hope that helps and good luck to all y’all fabulous future Delta flight attendants !

    Questions d'entretien d'embauche

    • Behavioral
      1. Describe a time when you gave excellent customer service
      2. Describe a time when a colleague did something unethical, immoral
      3. Describe a time when you had to do an undesirable task at work.

      Hypothetical :
      4. What would you do if a flight attendant told you to do something inconsistent with what you had learned in training
      5. What would you do if you were asked to do a task you didn’t know how to perform ?   2 Réponses

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