J'ai postulé en ligne. J'ai passé un entretien chez HSBC
Entretien
I applied for the Customer Service Advisor job (Swansea) and overall from the time I had the first email to having my face to face interview it has taken 3-4 weeks. Firstly I had to complete 2 online tests which were easy enough. Basically multiply choice questions about yourself and another where they give senorios. Then I had the email that I had been invited to do the telephone interview in which I got to choose the time and date. Telephone interview was quick and only took 10 minutes of my time, there was a bit of a language barrier as sometime I couldn’t understand what the women was saying. They ask you’re details and then only ask 2 interview questions. 3 days after my telephone interview I had a phone call to book my face to face interview.
Questions d'entretien [1]
Question 1
Describe a time where you have given great customer service
J'ai passé un entretien chez HSBC (Leeds, England)
Entretien
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
Le processus a pris 2 semaines. J'ai passé un entretien chez HSBC en juil. 2025
Entretien
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Questions d'entretien [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez HSBC (Birmingham, Angleterre) en mai 2025
Entretien
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Questions d'entretien [1]
Question 1
Tell me about a time you went far and beyond for a customer?
