J'ai postulé via un recruteur. Le processus a pris 2 semaines. J'ai passé un entretien chez HSBC (Birmingham, Angleterre) en déc. 2024
Entretien
Awful interview via webcam as I was scheduled to have a physical face-to-face according to the email. It was meant to be 60 minutes but was around 20-25 minutes.
Two warmup questions- followed by four competency questions.
Rejected as I said the word “we” a lot and never mentioned why it was important to fulfil certain duties at one time which wasn’t the question asked.
Questions d'entretien [2]
Question 1
Tell me about a time you had to handle several duties in a dynamic environment
J'ai passé un entretien chez HSBC (Leeds, England)
Entretien
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
Le processus a pris 2 semaines. J'ai passé un entretien chez HSBC en juil. 2025
Entretien
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Questions d'entretien [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez HSBC (Birmingham, Angleterre) en mai 2025
Entretien
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Questions d'entretien [1]
Question 1
Tell me about a time you went far and beyond for a customer?
