I applied through their website. They contacted me about 10 days later for a phone interview with one of their staff. The staff person was nice but HR was disorganized, to say the least. For the phone interview, I had at one point 3 different people sending me emails trying to schedule me. I was then invited in for an in-person interview. Again, the 2 staff I met with were really nice, and I thought we got along well. The HR scheduling process for that interview was also disorganized. I was pre-scheduled for an interview during morning business hours (I am still employed elsewhere). When I wrote back to HR to propose some alternative times in the coming weeks, they were inflexible and scheduled me for that same morning time slot, 2 weeks later. They also told me that someone in HR would meet me before my interview and show me to where I would be interviewed. No one from HR showed up, and I was greeted directly by the staff member. I followed up at least twice via email with my HR contacts regarding the status of my application, but no one paid me the courtesy of actually responding. I work at a competitor of ICF's and was, up until this experience, quite interested in working at this company.