Questions entretien Technical Support Analyst chez Jive Software | Glassdoor.fr

Questions entretien Technical Support Analyst chez Jive Software

Entretiens chez Jive Software

7 Avis sur les entretiens

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Entretien de Technical Support Analyst

Employé anonyme - Portland, OR (États-Unis)
Offre d'embauche acceptée
Expérience positive
Entretien facile

Candidature

J'ai postulé via une recommandation d'un employé. Le processus a pris +4 semaines. J'ai passé un entretien à Jive Software (Portland, OR (États-Unis)) en juillet 2015.

Entretien

Very laid back, met with 6 different colleagues/managers over the course of ~3 hours. Seemed to be mostly about culture fit. Briefly touched on some technical questions that weren't too difficult just to check that I had a grasp of the basics of the position.

Questions d'entretien d'embauche

  • I was asked by each member of the interview panel why I wanted to work for Jive.   1 réponse

Autres avis d'entretien pour Jive Software

  1.  

    Entretien de Technical Support Analyst

    Employé anonyme
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Jive Software.

    Entretien

    I applied online and tracked the progress though Jobvite (3rd party) monitoring service. I was contacted in about 10 business days, and the recruiter apologized for the delayed response time. After two phone interviews, I was asked onsite to interview in person. I was interviewed by five Jivers in 30 min intervals. Easy going conversation type interview. Similar interview process I have experienced in the past. I was told I would be contacted by the end of the following week (Thursday interview), and I received a call the following Friday with an offer. I accepted without the need to negotiate, and joined Jive.

    Questions d'entretien d'embauche

    • DNS issues usually result in what?
      How would you edit or create a text file in linux/unix?
      How would write a SQL SELECT statement?
      How would you handle an angry customer?
      Tell me about a time when you made a mistake, and how did you handle and/or resolve the issue?   Répondre à cette question

  2. Utile (1)  

    Entretien de Technical Support Analyst

    Employé anonyme - Portland, OR (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 semaines. J'ai passé un entretien à Jive Software (Portland, OR (États-Unis)) en mars 2015.

    Entretien

    The interview process was fairly straight forward, quick, and simple. I found Jive through LinkedIn and applied directly on the company's website. I was contacted for a phone screening the next day. We scheduled the phone interview by the end of that week. After the first phone interview I was contacted for another phone interview with the hiring manager for the position. After the second phone interview I was contacted to schedule an on site interview. The onsite interview was longer than I most interviews I have done in the past but it was efficient, instead of having to come back in multiple days for multiple interviews I was able to get it all done in one day. The onsite interviews took about 3 hours and consisted of 5 different interviews. Three of the 5 interviews had a pair of interviewers while the other 2 were individual, the managers. I was contacted the following day, which was a Friday, to inform me of the intent to offer me a position. I was told the reason for the call was to give me good news before the weekend but that the official offer would come Monday. Needless-to-say I was pleasantly surprised and happy to hear the good news. I had an exceptional experience from beginning to end so I happily accepted the offer.

    Questions d'entretien d'embauche

    • How would you troubleshoot a 500 Internal Server error?
      How would you deal with a customer who is not happy with your resolution to a problem?
      How do you deal with conflict?
      Tell me about a time when you couldn't resolve a customer's issue.
      How would you write a SQL SELECT statement?
      What are your hobbies, what do you do in your free time?   Répondre à cette question
  3.  

    Entretien de Technical Support Analyst

    Candidat à l'entretien anonyme - Portland, OR (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 semaines. J'ai passé un entretien à Jive Software (Portland, OR (États-Unis)) en mars 2015.

    Entretien

    I received my first call in a pretty timely fashion, we had a great discussion on the job responsibilities and expectations. Went over the basic information, skills, experience, expectations. A few days later I received an email asking for a second phone interview. I accepted and we had it a few days later.
    This was with one of the members of management over the department that I applied for. He went into more detail to what it was and how it worked. By this time I had already done additional research on the company and had experimented with their software a bit and I asked him to get into more detail based off of things that I had seen.

    The manager asked me the same set of questions that the first person did. He said that it was a pleasure to talk to me.

    1-2 weeks later I get an email asking for me to come into their office for a third interview. Looking at the interview setup through JobVite This interview consisted of 10 people and was almost 5 hours in Length.

    I arrived on site 10 minutes early, it was commented that I was early. most people aren't. I was criticized for being overdressed for the interview. I came in a Business attire shirt and tie, and was told that it was too much. I was always told you need to put your best foot forward, regardless.

    It was split into groups. The first was a group of 2, We had a lovely discussion, and they again asked me the same questions that the first two interviews asked. Then it was The manager that I already spoke with on the phone, he again repeated the exact same questions he asked me on the phone. The following interview was the other manager from the department by himself. Everyone else that followed was split into groups of two. It was 6 separate interviews in almost 5 hours.

    On interview Number 5, one person got a little confrontational. I was asked for an opinion between two different commands in Linux that do exactly the same thing, I gave them my preference. They went into defensive mode as if I had just attacked them. When they said I was wrong, I asked why, all I got for a response was "It just is." I again asked why, and I again got "It just is". I told them to give me a use case to why it's a superior command to use and I'll change how I do things. They said nothing at that point. The other person in the room just sat there with a somewhat surprised look on their face. Wither this was planned to see how I would handle confrontation, or if it was just this persons personality I have no idea. but it put a sour taste in my mouth for the company.

    Everyone, every group, every person asked me the exact same 12 questions, The follow up questions had very very few differences. So over the course of the entire experience, it totaled almost 9 hours in interviews, and I got asked the same dozen question no less than 8 times. There appears to be almost no intercommunication at all.

    I asked why they have it slotted for this many hours and the response I got was "This just works better for the interviewees. " My personal experience was the reverse could not have been more true. It was an exhausting and frustrating experience. I understand that they don't want their time wasted but they don't seem to value the time of the people they are interviewing either.

    I was criticized for being overdressed for the position. I came in a shirt and tie, and was told that it was too much.

    The people who I talked to seemed to enjoy their job. (Short of the one person) But this process was unnecessarily lengthy. The people who do interviews need to share information as to not make people repeat answers to the same 12 questions multiple times.

    When I asked how long it would be before I could expect a response. I was told that they are moving quickly. so probably 2-3 weeks from that day. It had already been 3 weeks, I don't know if they are mis-informed, or didn't realize what phase of interviews they were doing, because 6 weeks. is not a "Quick process" .

    I would have taken the offer if I had received one. But honestly, I'm kind of relieved that I wasn't offered. Their inefficiency and bureaucratic methods are going to hurt them greatly if they don't change the way they handle people.

    Questions d'entretien d'embauche

    Réponse de Jive Software

    24 avr. 2015 – Global Director, Talent Acquisition

    Thank you for sharing your interview experience with us and for your thoughtful post. As I manage Recruiting at Jive, I take Candidate comments very seriously and will do my best to ensure we improve our Candidate experience moving forward.


  4.  

    Entretien de Technical Support Analyst

    Employé anonyme - Portland, OR (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +3 mois. J'ai passé un entretien à Jive Software (Portland, OR (États-Unis)) en février 2014.

    Entretien

    The hiring process was great. It was relaxed, and I was interviewed by soon-to-be peers. The recruiter did a great job at helping find a role in the company that would be a good fit. Both hiring managers made me feel like they were interested in me and my skill, foremost.

    Questions d'entretien d'embauche

    • I had a mention on reasons for leaving a previous job. In hind-sight, i could have excluded some of the details, because it was difficult to recall or explain. That was all on me though.   Répondre à cette question

    Négociation

    Straight forward. The offer was an improvement to my last, and I was ready for the change by the time it was go time.


  5.  

    Entretien de Technical Support Analyst

    Employé anonyme - Reading, Angleterre (Royaume-Uni)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à Jive Software (Reading, Angleterre (Royaume-Uni)) en mars 2015.

    Entretien

    Following an initial telephone interview with the hiring manager, I was invited into a face-to-face interview at a time convenient to me (this type of approach is really important to me as I was already in full-time employment so flexibility is key). The on-site interview comprised of a 1hr personality and competency-based interview with the hiring manager and a technical account manager followed by a 1hr skills-based interview with 2 technical support engineers. The process was wrapped up with a brief meeting with the hiring manager during which timescale / expectations were set out regarding feedback, how I felt the afternoon went, etc. I received a call 2 days later to discuss how I feel the day went having had time to think about the application and was subsequently offered the role.

    Questions d'entretien d'embauche

    • Pick positives and negatives your current team mates / colleagues would use to describe you.   1 réponse

  6.  

    Entretien de Technical Support Analyst

    Employé anonyme
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris une semaine. J'ai passé un entretien à Jive Software en décembre 2014.

    Entretien

    The interview process was swift and effective, there were in total 4 interviews (3 Phone and 1 in person) and these were all arranged within a week so was a fast process as well. The phone interviews each lasted 30 minutes and the in person interview lasted 3 hires and had a mixture of group interview and one to one with meeting all the different people that would be working with me in the role I was applying for.

    Questions d'entretien d'embauche

    • The most difficult question that I got asked is "What can Jive give to you?" as this made me think about what I have learnt about the company so far and what I really want to progress both myself and my career.   1 réponse

    Négociation

    The negotiation was really simple as what was offered to me was better than anything around for a similar or even higher level role.


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