Questions entretien Teleservice Representative chez Kaiser Permanente | Glassdoor.fr

Questions entretien Teleservice Representative chez Kaiser Permanente

Entretiens chez Kaiser Permanente

18 Avis sur les entretiens

Expérience

Expérience
83%
17%
0%

Obtenir un entretien

Obtenir un entretien
82%
12%
6%

Difficulté

2,4
Moyenne

Difficulté

Difficile
Moyenne
Facile

Utile (1)  

Entretien de Teleservice Representative

Employé anonyme - Washington, DC (États-Unis)
Offre acceptée
Expérience positive
Difficulté moyenne

Candidature

J'ai postulé en ligne. J'ai passé un entretien à Kaiser Permanente (Washington, DC (États-Unis)) en octobre 2020.

Entretien

Virtual interview over Microsoft Teams. Very kind, empathetic interviewers. Seemed more like a good conversation than an interview. I was very impressed with them. They have good feedback throughout the whole process.

Questions d'entretien d'embauche

  • Describe a time when you had a very difficult encounter with a customer and how did you overcome it?   1 réponse

Autres avis d'entretien pour Kaiser Permanente

  1.  

    Entretien de Teleservice Representative

    Employé anonyme - Sacramento, CA (États-Unis)
    Offre acceptée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris une semaine. J'ai passé un entretien à Kaiser Permanente (Sacramento, CA (États-Unis)) en septembre 2019.

    Entretien

    Brief and quick moving interview with 2 hiring managers..... both asked questions read from a packet, and wrote answers that were given . Pauses of awkward silence. They described the job, what was expected, explained the environment

    Questions d'entretien d'embauche

    • How are you able to diffuse a hostile situation   1 réponse

  2.  

    Entretien de Teleservice Representative

    Employé anonyme - Vallejo, CA (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à Kaiser Permanente (Vallejo, CA (États-Unis)) en juillet 2018.

    Entretien

    Two Supervisors met with me and described the job and their expectations (good attendance, dependability...) and they were really nice and the environment was comfortable. I could appreciate this because I was nervous! lol

    Questions d'entretien d'embauche

  3. Utile (3)  

    Entretien de Teleservice Representative

    Employé anonyme - Fairfax, VA (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 mois. J'ai passé un entretien à Kaiser Permanente (Fairfax, VA (États-Unis)) en juin 2018.

    Entretien

    The whole process took about 2 months. I was invited to take a timed typing test about a month after I applied I did the test and got an email to respond to a few questions. Weeks after that I got a call from HR to interview and I interviewed the following week. The interview went very well (I used questions found on Glassdoor to prepare and it helped immensely). About a week after that I got a call about my availability and preferred schedule. Then I got a call a week later to officially offer me the position! I am now waiting on my background check and immediate drug test then I start training in a few weeks.

    Questions d'entretien d'embauche


  4. Utile (1)  

    Entretien de Teleservice Representative

    Employé anonyme - Vallejo, CA (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    Le processus a pris +8 semaines. J'ai passé un entretien à Kaiser Permanente (Vallejo, CA (États-Unis)) en juin 2018.

    Entretien

    Applied for the TSR position online. A few weeks later received a call from a recruiter to take the assessment test. After completing the assessment test received a call from recruiter to inform of passing score and phone interview with hiring manager. After phone interview with hiring manager. Had a 1:1 was interview with the Hiring Manager. After the interview received a call from recruiter with an contingent offer. Completed Drug Screen and Background check and formally offered position.

    Questions d'entretien d'embauche


  5. Utile (1)  

    Entretien de Teleservice Representative

    Employé anonyme - San Jose, CA (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Kaiser Permanente (San Jose, CA (États-Unis)) en juillet 2016.

    Entretien

    easy questions, relaxed environment - the manager was really relaxed she was easy going. she didn't make you feel intimidated. gave a tour of the building, everyone I met was really kind making things that much easier

    Questions d'entretien d'embauche


  6. Utile (7)  

    Entretien de Teleservice Representative

    Employé anonyme - Carmichael, CA (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien à Kaiser Permanente (Carmichael, CA (États-Unis)) en mai 2016.

    Entretien

    Applied online and received an email to an online listen/type assessment about 3 weeks later. I received a phone call from a recruiter about two weeks after the assessment. The recruiter asked some qualifying questions over the phone and told me I would be contacted my a manager for a face to face interview. I received that phone call the following week on Thursday and was offered an interview for Friday morning that I could not take due to a prior commitment. They offered an interview on Monday morning which I took. Showed to the interview where I did a small written assessment before the interview. I was then pulled into the office where 3 people asked a series of questions about "what would you do". I received a phone call 4 hours later form the recruiter offering the position.

    Questions d'entretien d'embauche

    • Why Kaiser? Why should we select you?   2 Réponses
    • What would you do with someone over the phone with a language barrier and does not want to work with any one else?   1 réponse
    • Is tardiness an issue?   1 réponse

  7. Utile (4)  

    Entretien de Teleservice Representative

    Employé anonyme - Sacramento, CA (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via un recruteur. Le processus a pris 1 jour. J'ai passé un entretien à Kaiser Permanente (Sacramento, CA (États-Unis)).

    Entretien

    one interview with human resources was called in for a telephone assessment test. keying information while listening to person over the phone. Communication and listening was a plus for this position

    Questions d'entretien d'embauche

    Négociation

    SALARY

  8. Utile (1)  

    Entretien de Teleservice Representative

    Employé anonyme - Fairfax, VA (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien à Kaiser Permanente (Fairfax, VA (États-Unis)) en avril 2016.

    Entretien

    The interview process was very smooth they made me feel extremely comfortable. They asked five very simple questions and she was super nice. And I like how they let you know on the spot if you got the job or not.

    Questions d'entretien d'embauche


  9. Utile (7)  

    Entretien de Teleservice Representative

    Candidat à l'entretien anonyme
    Offre déclinée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via un recruteur. J'ai passé un entretien à Kaiser Permanente.

    Entretien

    Pretty standard interview process at a local office, met several employees while there. Casual environment. Completed online typing assessment before sitting down with a supervisor for formal interview. Whole process was less than an hour.

    Questions d'entretien d'embauche

    Raison du refus

    I declined based on schedule of the position. I would have love to work there, but unfortunately wasn't able to make it work


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