J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez NEXT (Belfast, Irlande du Nord) en nov. 2021
Entretien
Firstly it was a short phone Interview then an in person . Finally let onto the shop floor to see how you interact with customers then you get your offer.
Questions d'entretien [1]
Question 1
How do you deal with difficult customers
How do you deal under pressure
J'ai passé un entretien chez NEXT (Belford, England)
Entretien
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez NEXT (Havant, England) en avr. 2026
Entretien
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
