Step 1 - Online Assessment. It was lengthy and time consuming. Step 2 - Phone Interview. Apparently, they sometimes farm out these calls and I was talking to a third party person (this is according to the Claims Manager I interviewed with in the next step). Step 3 - In-Person Interview. They ask a lot of the same questions as asked over the phone. I was not offered the job and I'm glad. I was very excited about the position, but after further research decided it wasn't for me. The interview process was pretty standard except for two things. 1) They started running a background check through HireRight (third party verifier) before I even interviewed in-person. It seemed very odd to have that going on before an offer was made. 2) I would have preferred an email telling me I didn't get the job. The Talent Acquisition person called and left a message. I assumed it was good news. When I returned the call, she was cheerful and made small talk before telling me the bad news. It was insensitive and unnecessary. I emailed her the day before, she could have simply replied.