J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Progressive Insurance en févr. 2015
Entretien
First they setup a phone interview. Behavioral based interview. Make sure the conversation is more about customer service rather then your experience. Use the STAR method to prepare for the interview beforehand.
Questions d'entretien [1]
Question 1
Tell me about a time you had to deal with an upset customer, how did you deal with it and what was the outcome?
J'ai passé un entretien chez Progressive Insurance (Indianapolis, IN)
Entretien
Pretty easy. Used STAR method, which was new to me. But after researching, it actually made a lot of sense why they did it that way. There was also a recorded video portion as well.
Questions d'entretien [1]
Question 1
Tell me about a time that you had a difficult interaction with an upset client.
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Progressive Insurance en déc. 2024
Entretien
Horrible! An assessment, then a one way interview. After that you interview with a recruiter. Keep in mind this is for a low paying, entry level role. After all this stress and hours of prep work and a month long process you get a rejection. I would not advise anyone to go through this process. It is basically just a call center job. USAA pays more and is better.
J'ai postulé en ligne. J'ai passé un entretien chez Progressive Insurance
Entretien
Thirty minutes video questions interview used 5 star methods. The Interview 5 star methods questions consist of 8 questions such as "Name a time where you had to do two different task, how did you prioritize them of importance"
Name a time when you had to negotiate.
Questions d'entretien [1]
Question 1
"Name a time where you had to do two different task, how did you prioritize them of importance"
Name a time when you had to negotiate.
