Submit your resume and cover letter online and answer a series of questions regarding your knowledge of equipment. If you pass the aforementioned part you will then be called. During this phone interview they will ask you why you want to work at REI. Next step, group interview. The group interview tests is to see how you interact with others and to test your customer service skills. They do this by a series of exercises. Exercise 1: "ice breaker" Name, favorite outdoor hobby, why do you want to work at REI. Exercise 2: (In groups) what does good customer service mean to you? Answers: Friendly--> say hello when people come in the door Make sure to be available to the customer. Fast and easy checkout. Knowledgeable, no pressure, sincere. Exercise 3: Build your ideal tent in a team Exercise 4: sell an item to a customer. They want you to talk about it from experience. Read the label