J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Starbucks (Markham, ON) en oct. 2010
Entretien
At first I had a phone interview. The manager asked me why I wanted to work at Starbucks, an example of a time where I provided exceptional customer service, and what my goals in life were. The phone interview went well so she asked me to come in for an interview the next day. There were typical questions, like what I think good customer service is, and she also told me about company background and what my duties would be. I thought it went well and she said she would call me that night for a second interview. A week later I never heard back, so I followed up and they said things were busy and they would call early the next week. It's been two weeks and I still haven't heard back yet.
Questions d'entretien [1]
Question 1
Explain a time you went out of your way to provide exceptional customer service?
Easy-going, conversational, friendly. They were understanding and listened well. It was easy to speak to them. However, interviewing in a busy store can get a bit difficult with everyone inside the store.
J'ai passé un entretien chez Starbucks (Hampton, NH)
Entretien
Basic questions about my personality, reliability, and desire to work. Not very difficult however be prepared to talk about yourself and show a willingness to learn and you should be fine.
The interview was quite easy and relaxed. They asked me about different case scenarios, how I would handle certain situations, and discussed my previous work experience in detail. The interviewers were friendly and professional throughout the process, which made me feel comfortable. As a nice gesture, they also offered me a free coffee while I was there.
