1. Have you recently worked in the Customer Service Industry? Please tell me about your most recent experience and how long you were employed in the position? 2. What did you like best about the position you just described? What did you like the least? 3. Tell me about a time when you have had to deal with a difficult customer. What did you do? 4. Tell me about a specific work related situation in which you had to adjust quickly to a change. What did you do? 5. Describe a time when you experienced a project change or organizational change. What was the degree of change and how did you feel about it? 6. Tell me about a time at work, when you had to persuade someone to do something. What was your goal and what was the outcome