Questions entretien Customer Service and Sales Representative chez Wells Fargo | Glassdoor.fr

Questions entretien Customer Service and Sales Representative chez Wells Fargo

Entretiens chez Wells Fargo

33 Avis sur les entretiens

Expérience

Expérience
48%
42%
10%

Obtenir un entretien

Obtenir un entretien
75%
16%
3%
3
3

Difficulté

2,8
Moyenne

Difficulté

Difficile
Moyenne
Facile

 

Entretien de Customer Service and Sales Representative

Employé anonyme - Miami, FL (États-Unis)
Offre d'embauche acceptée
Expérience positive
Entretien facile

Candidature

J'ai postulé en ligne. J'ai passé un entretien à Wells Fargo (Miami, FL (États-Unis)) en mars 2018.

Entretien

The interview process was quick and easy. The questions were behavioral and looked at how much experience you had with customer service. I applied online and interviewed at the Wells Fargo in March.

Questions d'entretien d'embauche

  • Tell me about a time you had a difficult interaction with a customer and how did you go about solving it.   Répondre à cette question

Autres avis d'entretien pour Wells Fargo

  1. Utile (2)  

    Entretien de Customer Service and Sales Representative

    Employé anonyme - Charlotte, NC (États-Unis)
    Offre d'embauche acceptée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien à Wells Fargo (Charlotte, NC (États-Unis)).

    Entretien

    once you get the interview you've got the job. cookie cutter questions such as . name a time when you've delt with a difficult customer and what was the outcome (STAR format questions)

    Questions d'entretien d'embauche

    • What's the difference between sales and service   1 réponse

  2.  

    Entretien de Customer Service and Sales Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience positive
    Entretien dificile

    Candidature

    J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien à Wells Fargo en juillet 2016.

    Entretien

    The interview was very intense. However, the recruiter suggested bringing in some of my stats from my current job in sales proving that I was a superior sales person. The questions were so loaded I had to ask them twice could they repeat the question. I got a call back that everything went well and they're trying to get me a higher position now instead. The waiting is tough.

    Questions d'entretien d'embauche

    • Name a time you dealt with a particularly unhappy customer what did you do to maintain the sale (I believe) and how did you handle it.   1 réponse
  3. Utile (4)  

    Entretien de Customer Service and Sales Representative

    Employé anonyme
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 jours. J'ai passé un entretien à Wells Fargo.

    Entretien

    The first interview is a group interview afterwards you find out if you have been selected for the one on one interview with the branch manager. Once you have met with the branch manger you wait a few days for a response. I received an offer so next step was the background check.

    Questions d'entretien d'embauche

    • Tell me about a time that you had to overcome a difficult situation how did you handle it?
      Tell me about something that you consider one of your best accomplishments and why?   1 réponse

    Négociation

    They are pretty standard when it comes to salary. So what they offer is the best they can do.


  4.  

    Entretien de Customer Service and Sales Representative

    Employé anonyme - New York, NY (États-Unis)
    Offre d'embauche acceptée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris 2 semaines. J'ai passé un entretien à Wells Fargo (New York, NY (États-Unis)) en janvier 2016.

    Entretien

    Friendly and professional, asked great and challenging questions that made you think about the daily responsibilities that you would be doing. This questions allowed you to get an idea of what banking is about and what they expect from you.

    Questions d'entretien d'embauche


  5.  

    Entretien de Customer Service and Sales Representative

    Candidat à l'entretien anonyme - New Port Richey, FL (États-Unis)
    Aucune offre d'embauche
    Expérience négative
    Difficulté moyenne

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris +4 semaines. J'ai passé un entretien à Wells Fargo (New Port Richey, FL (États-Unis)) en octobre 2015.

    Entretien

    After applying to a location online, you set up an interview time to attend a group interview. Then you either get a phone call for a second interview or an email 3-5 days later. This is a lie, they waited at least 8 business days before contacting me for a second interview. Then after the second interview they said they would let me know within a week, which was another lie. I think decided to contact the manager that interviewed me and one of her employees told me, "Just be patient, everything will work out and be okay." After being dragged on for almost a month, I was denied every single position within the company. WellsFargo recruiters are unprofessional and if you have a family, I would suggest to not consider this company. If you actually have experience for this position, look elsewhere. The training process is Sunday-Thursday in Orlando or Tampa for 4 weeks. They pay for a hotel.

    Questions d'entretien d'embauche


  6.  

    Entretien de Customer Service and Sales Representative

    Candidat à l'entretien anonyme - Walnut Creek, CA (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à Wells Fargo (Walnut Creek, CA (États-Unis)) en septembre 2015.

    Entretien

    I applied the customer service and sales representative online, and schedule phone call interview with recruiter. The question asked through the interview is really straight forward. The recruiter also explained the job responsibility first. One week later, I scheduled the on-site interview with brunch manager. The manager is really nice. Basically, questions were about sales experiences.

    Questions d'entretien d'embauche


  7. Utile (5)  

    Entretien de Customer Service and Sales Representative

    Employé anonyme - Los Angeles, CA (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 8 semaines. J'ai passé un entretien à Wells Fargo (Los Angeles, CA (États-Unis)).

    Entretien

    You first do a group interview with the recruiter. If you pass you will get contacted for the 2nd interview with a "hiring manager" (branch manager), if he/she likes you you're hired. It can take up to 6 weeks for the recruiter to contact you. They contacted me after 4 weeks.

    Questions d'entretien d'embauche

  8.  

    Entretien de Customer Service and Sales Representative

    Employé anonyme - Allentown, PA (États-Unis)
    Offre d'embauche acceptée
    Expérience négative
    Difficulté moyenne

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris 5 semaines. J'ai passé un entretien à Wells Fargo (Allentown, PA (États-Unis)) en février 2015.

    Entretien

    The interviewer was falling asleep when asking me questions, it was incredibly rude. They make you jump through hoops. A lot of tests, and the training is a whole month long. If you don't study at home before your training is finished it is mostly impossible to understand the information presented. In addition, the trainers at the call center are totally useless and then you ask a question and they either avoid it or tell you they don't know how to answer you.

    Questions d'entretien d'embauche

    • They asked about sales experience and customer service experience. They asked if I was ok working overtime and handling a lot of difficult and grump customers. They asked if I ever had a difficult customer before and how I handled the situation.   1 réponse

  9.  

    Entretien de Customer Service and Sales Representative

    Candidat à l'entretien anonyme - Atlanta, GA (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien à Wells Fargo (Atlanta, GA (États-Unis)) en janvier 2015.

    Entretien

    Short wait time with mostly students. This is a sales quota job rather than customer service where you have to learn about the products and push them out. They don't ask much about previous experience but more about the overall sales strategy.

    Questions d'entretien d'embauche


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