Questions d'entretiens - Customer care specialist

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Questions d'entretien pour Customer Care Specialist partagées par les candidats

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DaVita
On a demandé à un Patient Care Technician...8 décembre 2016

It was a lot of behavioral based questions. Ex: tell me about a time where you were in competition with a co worker. Tell me about a time where you had to take on more responsibility than what was in your job description

35 réponses

When I had to take more responsibility than what was in my job description was when we were short handed at the clinic and I took over as the front desk and also helped triage patients before being seen by the doctor Moins

Be on time in order to fulfill

I have to take make sure the patient comfortable that my responsibility

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Northwell Health

1. Tell me a little bit about yourself. 2. What characteristics do you possess that you believe you would be good for this job?

17 réponses

Exercise

1. Myself megha, residing at India. Done my schooling s from Presentation higher secondary school, completed diploma in Medical Transcription from Keltron. Married nd have a 3 year old baby. Working as medical transcriptor in Starcare health hospital. 2. Good language, good knowledge about medical terms, speed nd ease in typing Moins

I get along well with my coworkers, great multitasker, and love people.

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Hilton

When was a time that you had to deal with a unhappy or hostile customer, and what was the outcome?

11 réponses

I got "the letter" . I was not picked. Oh well, I will keep on trying...

Me too they sent an email saying training classes were full but that might be a nice way of saying not qualified Moins

Lauren, sorry. I have not gotten the call back yet. I couldn't find where to post anything but whether I had accepted, or had not, so I put that I had. I read somewhere that it took at least a week?? Moins

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Dialysis Clinic Inc

What do you need in a supervisor in order to succeed?

10 réponses

The best of their ability and policies

I am very interested on the job

supervisor to be firm on his job and responsibilities

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Bluebird Care

How many years experience I have as a care worker?

10 réponses

1 Year

I have worked for 5 years

One year experience

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Ontrak Health

Complete a role play motivation interview with interviewer.

9 réponses

I didn’t. This was a little much to expect from a potential employee who was told I would be trained on how to do motivational interviews. Moins

I declined to go forward with interview process. I had figured out right before the third interview that the job was.not desirable. Moins

There were a lot of steps required for the interview process. Long and drawn out. This test and that test, then internet speed test and on and on.... I did it all! I went through the whole, long process and felt and was told that I did great and kept moving on to the next steps. The Monday after my final interview, I was told by the recruiter that everyone liked me and that my scores were "very high" but that the last person to interview me thought that I would be "bored" with this job. We were both perplexed... I did everything right, have all the right experience, and the recruiter handed them a good candidate. I was not made a job offer off of an assumption, yet this company is currently is using a Temp service to fulfill their contracts. Thoughts would be first- You are being handed good, quality candidates, yet not hiring and using a temp service??? Ummm, okay. Next Advice- Simply clarify the role and use open communication with the candidate to confirm that the candidate is comfortable with the job pace. DO NOT just assume anything in life. That can get you proven wrong... Also, the company needs to listen to the recruiting service that THEY have in place. The recruiters put forth a great deal of effort, and are working very hard to find good talent only to be brushed off by management of the company. I just have to wonder if HR is aware of this process. I would love to speak with the HR dept about this situation. Moins

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Kroger

How would you deal with telling a customer no?

7 réponses

The. Customer is always right. I would assist the customer look for the item and after not finding the item I would have the department Manager check in the back and then offer substitutions. If that is unacceptable I would check nearby Kroger’s. Moins

I wouldn't tell them no bluntly, I would understand their request and then talk to the nurse in charge, telling them what the patient thinks he/she might need. Moins

Well, you never say "no" to a customer. I would just offer alternative solutions. Example, if they want fresh peaches and we don’t have them, offer the frozen ones or maybe even canned ones? Moins

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YMCA

What prior childcare experiences do you have, and why would you be a good fit for this position?

7 réponses

working withe special need kids it was vary challenging to me

love to work withe people and working withe the other as a team

lunch monitor working with defiant age of kid

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The Good Care Group

How do you define quality?

7 réponses

Good reputation value for money. Making sure you always question am I giving a good quality service make sure the clients and staff can also say if they are receiving a quality service. Moins

It simply means perseverance, hardworking and dedication to clients interest at a given periods Moins

It simply means perseverance, hardworking and dedication to clients interest at a given periods Moins

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Convergys

create a story out of a single picture which will be assigned to you

4 réponses

ahm..what is a vacant n0w??

mam ano poh ba ang lahat ng kailangan para poh mkapasok

.OMG..This is nice ...i will take that for a challenge tome..

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