They asked me standard questions and an English test was needed. During the 'problem solving interview' we were asked questions about what my actions would be if a guest called and informed us the hotel was not there, or was full.
I stated I would stay calm and try reassure the guest by letting them know we're here to help. I would contact the hotel first by phone to confirm what the situation is and if they could help. I would then talk to the guest and let them know we're going to find somewhere else for them to stay, and if they have any preferences to a different hotel. I would then assist the guest in making a new reservation.