Questions d'entretiens - Customer service executive à France | Glassdoor.fr

Questions d'entretiens pour le poste de Customer service executive à France

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Questions d'entretien de customer service executive partagées par les candidats

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Personal questions, experience, studies? Why do you want work with us? what will you bring for the company? Are you available to work early" from 7:00 am", late shifts" until 11pm" ? in the end he gave me a scenario and asked what would I do? What are you expecting from the Team Leader? What is the most important for you? customer satisfaction or company productivity?

3 réponses

everyone has different answers, try to be direct to the point about the last question, I answered by customer satisfaction, because I believe that if the customer is satisfied, he would come back again and again, and this will be a reason to increase the productivity.

I am having an interview on Friday for Lille! I hope you like it there. I really want to get an offer!

I am having an interview on Friday for Lille! I hope you like it there. I really want to get an offer!

Why Booking?

1 réponse

A guest is calling you explaining he is at the hotel he booked but it's closed. What do you do ?

1 réponse

Pourquoi Booking? Pourquoi ce poste? Donnez-moi en exemple de team work Comment avez vous géré un problème avec une client difficile?

- Tell me something about you - What would you do with an upset customer? - Why are you interested in working for Booking.com And other classic questions

Welche Herausforderungen ich in einer vorherigen Berufserfahrung gemacht habe und wie ich das Problem gelöst habe

Tell us an example of a problem solving case with an angry customer. What are the qualities needed for good customer service?

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