Bureaux de Capital One à Laurel | Glassdoor

Laurel, MD (États-Unis) de Capital One

Avis - Capital One à Laurel, MD (États-Unis)

  • Utile (1)

    « Customer service assiciate »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Associate - Laurel, MD (États-Unis)
    Employé actuel - Customer Service Associate - Laurel, MD (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Aucune opinion sur le PDG

    Je travaille chez Capital One à plein temps (Plus d'un an)

    Avantages

    Great benefits, pay a lot of fun group activities

    Inconvénients

    Timed to take phone calls and needs to finish call fast or you do not meet the average handle time goal

    Conseils à la direction

    Increase AHT to provide better service to the customers

Voir les avis

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Offres d'emploi chez Capital One à Laurel, MD (États-Unis)

salaires Capital One Laurel, MD (États-Unis)

Salaires en $ (USD)
Moyenne
Min.
Max.
17 $ par an
14 $
19 $
17 $ par an
14 $
19 $
33 893 $ par an
32k $
37k $
33 893 $ par an
32k $
37k $
37 264 $ par an
36k $
40k $
37 264 $ par an
36k $
40k $

Entretiens - Capital One à Laurel, MD (États-Unis)

Expérience

Expérience
71%
0%
29%

Obtenir un entretien

Obtenir un entretien
71%
29%

Difficulté

2,1
Moyenne

Difficulté

Difficile
Moyenne
Facile
  1. Utile (1)  

    Entretien de Senior Recruiter

    Candidat à l'entretien anonyme - Laurel, MD (États-Unis)
    Aucune offre d'embauche
    Expérience négative
    Difficulté moyenne

    Candidature

    J'ai postulé via un recruteur. Le processus a pris +1 semaine. J'ai passé un entretien à Capital One (Laurel, MD (États-Unis)) en décembre 2018.

    Entretien

    Let me start off by saying I think Capital One is an amazing company to work for but like any company experiencing growth you may encounter people that may not represent the company well.

    I was contacted via LinkedIn by a recruiter. We spoke on the phone for about 30 minutes and he advised he wanted me to speak with a manager. The entire time I was speaking to the recruiter he was eating something. You could tell he was muting the phone and coming back, each time he returned to the call you could hear the crunching of food. After my interview with him he offered no prep or guidance for the next interview. A few days later I connected with the manager who seemed uninterested in what I had to say from the minute I got on the call. I told her my name several times but she continued to butcher it which I’m sure would not have been the case had my name been something "simple". As soon as we got on the phone she let me know she had a hard stop at 2:30pm but she also called me 4 minutes late. I’m guessing I was just another person she HAD to speak to but actually had no interest in listening to what I had to say. Twice during the interview her phone rang so I paused to see if she needed to take it. She said it was fine and to keep going. She never once asked about what i do now or anything. Shortly after the call I received the rejection email. I called my original recruiter to ask for feedback and I was advised that Jill felt that I would not be able to hit the ground running which was mind blowing to me as she never asked any questions pertaining to my actual work now. The experience was disappointing to say the least. People take time to prep for these opportunities at least I did, respect your candidates enough to value their time. Don’t treat them just like another number in your monthly quota.

    Questions d'entretien d'embauche

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