- Équilibre travail/vie privée
- Culture et valeurs
- Opportunités de carrière
- Rémunération et avantages
J'ai travaillé chez Capital One à temps plein (Plus de 10 ans)
Great marketing. Customer come and walk in traffic is great. I love the mission and culture. A lot of focus on customer service. 30 min lunch is amazing and the continuous decrease in staffing is so wonderful.
Work life balance is horrible for retail. If you work in Mclean on your laptop it’s great, but when you are in the branch you have no idea. System outages like crazy. No career path for promotion. Teller can get promoted to uba. Uba to Bankers. And bankers will be bankers for life. You go to a build your brand class and they say you are the cream of the crop. You apply for the next role and they say you don’t have enough experience. I am a banker for 5 years. I did mortgages until you took them away. I was successful in loans but now I have to call a 1800 for them to do my job. I am an expert in checking, Savings, and credit card....so is the capital one 360 website.
Managers are all about coaching but cannot sell for the life of them. How can you coach me when you don’t do anything? Get managers who don’t sit in their office. Get a manager who is the best at selling and I will learn from them. I hate it when they just don’t tell me what to do like they know everything and don’t have any sales experience themselves. Pull a teller drawer once and a while. Digital solutions are so far behind but they claim to be Apple of Banking. Back office support needs to approve everything. We are not bankers...our role is to handoff our customer to another partner who drops the ball and the customer comes back to belittle us. Let bankers do Banker activities.
Conseils à la direction
You claim to be a tech company but so far from it. Don’t claim to be the inventor in tech when you are far from the norm. Accept your shortcomings and make a plan on how to improve. Capital one 360 is a competitor to the retail branch. Do not allow 360 transactions at the branch because we cannot help them. They open online, have them bank online as well. Retail should be retail and online to online. The 360 accounts are better than retail accounts and 360 can do everything at the branch. You are blind and killing the branch employees. Get your loans back. What an embarrassment to tell a customer that we don’t do loans anymore. That’s why customers come to the bank! Stop micromarkets...those branches are pointless and just close them. It’s like a gas station that only serves diesel when you need regular. Wake up or you will have nothing left in your wallet.
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J'ai postulé en ligne. Le processus a pris +6 semaines. J'ai passé un entretien à Capital One (Silver Spring, MD (États-Unis)) en juillet 2018.
I had four interviews altogether. A phone interview with a recruiter, goes over my resume and job experiences. A face to face with senior associate, goes over detail what the job entails. A phone interview with a manager, asked a few usual job interview questions and another phone interview with a director, asked about 5 questions interview questions. The process was fairy easy and everyone made me feel at ease.
Questions d'entretien d'embauche