Bureaux de Rogers Communications à Pickering | Glassdoor

Pickering, ON (Canada) de Rogers Communications

Avis - Rogers Communications à Pickering, ON (Canada)

  • « Alright company overall, not great »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Diversité et inclusion
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Solutions Support Specialist - Pickering, ON (Canada)
    Employé actuel - Solutions Support Specialist - Pickering, ON (Canada)
    Recommande
    Perspective neutre
    Aucune opinion sur le PDG

    Je travaille chez Rogers Communications à plein temps (Plus de 3 ans)

    Avantages

    Better than most starting pays for customer service.
    Good perks/privileges.
    "Okay" systems in place for growth internally.
    Good full time work for a beginner not looking for any specific skilled/qualified job definitions

    Inconvénients

    Systems crash EVERYDAY. Work maybe 50% of the time on average. Very bad expensive for everyone - employees as well as customers.
    "Okay" systems for internal growth. No real place or processes for anyone with more core engineering backgrounds - disappointing for a technology company.
    Pay is seriously lagging behind the other 2 competitors of the big 3 telecom companies in Canada, even for customer service positions.
    Abismal training system for new hires in customer service AND for CET - customer escalation team agents. These people just don't know anything and are just put into calls/chats in a week or so.
    Focus is not on improving systems or processes, but to get more agents to handle escalations.
    Completely sales oriented.
    No attention to improving systems/technology.
    WILL DEFINITELY continue to lag behind competition with more streamlined processes like right now.
    Even technicians are not being hired properly, most install technicians are 3rd part who got outsourced jobs from Rogers.

    Conseils à la direction

    Replace 80-90% of the decision makers. Seems the only qualified people in Rogers have their hand full with just keeping the company/services/systems working by a thread. Everything that's a fix is just a duct-tape fix. All systems and processes are archaic and already failing daily.
    Need completely new RELIABLE replacements for internal systems, at least for customer service and front end. Even the www.rogers.com website doesn't have capacity to support enough customers going online during peak sales times of the year - just crashes and directs the customers to call/chat in and the internal agents use pretty much the same thing that just crashed for the customer on their end.

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Offres d'emploi chez Rogers Communications à Pickering, ON (Canada)

salaires Rogers Communications Pickering, ON (Canada)

Salaires en $ (CAD)
Moyenne
Min.
Max.
18 $ par an
16 $
21 $
18 $ par an
16 $
21 $
35 107 $ par an
32k $
37k $
35 107 $ par an
32k $
37k $
37 175 $ par an
31k $
45k $
37 175 $ par an
31k $
45k $

Entretiens - Rogers Communications à Pickering, ON (Canada)

Expérience

Expérience
50%
17%
33%

Obtenir un entretien

Obtenir un entretien
80%
20%

Difficulté

2,6
Moyenne

Difficulté

Difficile
Moyenne
Facile
  1.  

    Entretien de Customer Service Representative (CSR)

    Employé anonyme - Pickering, ON (Canada)
    Offre acceptée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris une semaine. J'ai passé un entretien à Rogers Communications (Pickering, ON (Canada)) en mars 2020.

    Entretien

    Interview was three steps, initial computer test, an over the phone interview and an in person interview. Initial computer test is timed and you pretend to be an employee working there. You need to work fast and smart. Over the phone interview asked basic questions about CSR. The in person interview was a scenario base

    Questions d'entretien d'embauche

Voir les entretiens d'embauche