- Équilibre travail/vie privée
- Culture et valeurs
- Opportunités de carrière
- Rémunération et avantages
J'ai travaillé chez Smile Brands à temps plein (Plus d'un an)
I think the pay is pretty good compared to the average call center. Hours are also stable and don't shift too much once you get permanent.
In the call center, we get heavily pressured on the clock to write a good reviews on glassdoor. This is why you see a lot of the good reviews written around the same time frame. This usually happens once a year (I'm assuming to stay under the radar).
No sick days, if you get sick you have to make it up on a Saturday. If you're unable to work your make up Saturday, they will write you up or schedule you for the very next Saturday.
I used to think people were being lazy or bitter when they said the word micromanaging in their reviews. Never again. This was overall a very uncomfortable micromanaging environment.
They sometimes schedule mandatory meetings after office hours and, they don't pay you for the entire time you're there. Once, they clocked everyone out 30 minutes early and when asked about it we were told it was because they "provided lunch"
Requesting time off in the system isn't as purposeful because many times you get called to mgnt desk to explain. I shouldn't have to answer 21 questions everytime I want PTO. Just approve or deny it.
In this particular office, there's no diversity with management.
Major tension between the call center and the dentist office. That is to say the very least on the huge issue here.
They're very particular about calling you in the office to go over things you want in an email.
For some reason everytime someone tries to be anonymous and "complain" to corporate, they're always found out. The whole floor knows and management shows how they are not happy about it in passive aggressive ways.
It's sad but a lot of us just cut our loses and found another job instead of reporting all the terrible things that go on (and are still going on) in that place.
Conseils à la direction
Consistency is something you guys don't have in regards to respecting and valuing employees. I was truly disgusted by my experience there.
J'ai postulé en personne. Le processus a pris 3 semaines. J'ai passé un entretien à Smile Brands (Plano, TX (États-Unis)).
I had a phone interview front with the Director of Market Operations and than a face to face with the Director of Market Operations and the Lead provider of the practice.
Questions d'entretien d'embauche