- Équilibre travail/vie privée
- Culture et valeurs
- Opportunités de carrière
- Rémunération et avantages
Phoenix, AZ 201 E. Washington Street Phoenix, AZ 85004 Obtenir des directions
J'ai travaillé chez Uber à temps plein (Plus de 5 ans)
Catered lunches, snacks, drinks, paid volunteer opportunities, free swag, monthly credits for trips and Uber Eats orders, comprehensive health insurance, Lyra onsite, emotional support dogs, the opportunity for overtime, and stocks. Non-leadership employees get between 100-150 hours of PTO and 80 hours of sick time a year.
Not enough diversity in management, still mostly white males, even after the scandals that occurred when Travis Kaparnick was still CEO. Management always says “they want you to move up,” while pigeonholing you because they’re numbers-oriented and don’t want you to leave their team/not enough leadership positions to move up to. If you’re an introvert, or not a white, gay male, they don’t care to promote within. Lots of “cliques,” and there was a period when HR just hired people off the street, no common sense, or customer service experience. One employee, in particular, was witnessed to have no empathy for their teammates or on the phones with riders/drivers. They only care about their numbers and making the rest of their team look bad by hogging the queue volume.
PTO plan was updated to be a better fit for a call center environment, however, only management gets “unlimited PTO.” Claims had it at one point and then it was dissolved by October 2019. No opportunity to have PTO days added after years of tenure. At the five-year mark, there was to be a paid month sabbatical upon the site director’s (I worked at a call center) discretion that most of us were denied due to COVID-19 layoffs.
Conseils à la direction
Go back to not being about strictly KPIs. Employees aren’t numbers and should be treated with more compassion and respect, whether it is performance-related, or especially when harassment and sexual harassment complaints are filed. These have been ignored, and that’s why there’s a lawsuit currently. The reporting party shouldn’t have to fear for their safety/retaliation at work, and both the reporting party and the party being investigated should have paid administrative leave until the investigation is completed. The policy to pay the party under investigation and have the reporting party only have a week of unpaid leave is atrocious. Also, the reporting party shouldn’t have to repeat uncomfortable details multiple times with different people. This causes trauma and other PTSD symptoms.
Other examples include at least one male agent asking inappropriate questions towards female teammates, asking them out multiple times, and generally making people uncomfortable with their aggressive behavior on the floor, as well as racist and sexist comments. A go-to for management is: “They’re being coached.” Nothing more has been done and there hasn’t been any type of investigation. At the time of this review, they’re still working for Uber.
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J'ai postulé en personne. Le processus a pris +6 semaines. J'ai passé un entretien à Uber (Phoenix, AZ (États-Unis)).
Standard quick call with the recruiter then they set you up with a 30 minute over the phone interview with the hiring manager. Then you have to do a “creative exercise” that takes hours and hours to complete. If you move forward at that point you then spend 4-5 onsite interviewing with multiple people and presenting your creative process. In total I spend 15 hours on this interview process that you would think was for the companies CEO position with the hat they put you though. The most ridiculous process I’ve ever seen.
Questions d'entretien d'embauche