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Présentation de Hastings Direct

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Bexhill-on-Sea, Angleterre (Royaume-Uni)
De 1 001 à 5 000 employés
Entreprise non cotée en bourse
Agences et courtage en assurance
Entre 50 et 100 millions € (EUR) par an
Admiral Insurance, Swinton Insurance, LV=

Avis sur Hastings Direct

  • « Good overall but not for everyone »

    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Quality Assessor - Leicester, Angleterre (Royaume-Uni)
    Employé actuel - Quality Assessor - Leicester, Angleterre (Royaume-Uni)
    Point de vue négatif
    Aucune opinion sur le PDG

    Je travaille chez Hastings Direct à plein temps (Plus de 5 ans)


    All my direct managers over the years have been great, genuinely caring for the welfare of their teams. The company offers good benefits, shifts have changed for the better since I was on the phones, and there are flexible working options in some roles. The absolute best thing is the people who work here as they make coming into the office so much more enjoyable.


    From an outside perspective it appears there are major problems in the Renewals department - staff on the frontline there have over the last 12 months come under increased commercial pressure and targets, driving bad behaviours and decreasing morale. The Quality department needs a whole extra team of people to meet demand but there is no likelihood of this being provided. These problems are typical of many call centre based environments but have increased in the Renewals department compared with how things used to be. Higher up there have been a few management "restructures" which don't give great confidence in direction/state of the business.

    Conseils à la direction

    Remember the importance of quality over quantity, not rushing into changes and invest where it's needed.

Voir les 191 avis

Photos chez Hastings Direct

Hastings Direct photo de : Charity Day
Hastings Direct photo de : Tour of Britain - Charity Cycle
Hastings Direct photo de : Leicester Careers Fair
Hastings Direct photo de : Donation
Hastings Direct photo de : Bexhill HQ
Hastings Direct photo de : The Hastings Direct Great British Bake Off!
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Entretiens chez Hastings Direct



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    Entretien de Continuous Improvement Manager

    Candidat à l'entretien anonyme - Leicester, Angleterre (Royaume-Uni)
    Aucune offre d'embauche
    Expérience neutre
    Entretien facile


    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien à Hastings Direct (Leicester, Angleterre (Royaume-Uni)) en mai 2017.


    Applied via LinkedIn Easy Apply.
    Internal Recruitment person called and arrange a phone interview with them.
    Interview was fine, the usual CV walk through and talking about Skill sets and approach to wider issues in the industry and Continuous Improvement. It was a positive experience up to this point.
    A phone interview was arranged with the hiring Manager (after they had reviewed my CV).
    This is where the interview became negative for me as the majority of it was spent listening to how the hiring manager had various personal achievements and how the hiring Manager had a deep knowledge in CI. Some very basic questions were fielded but always with the intent of getting back to the hiring Managers personal achievements or knowledge.
    I would have accepted this as a non compatibility issue and not been too negative about the experience, but the feedback I received was made up.
    The HR rep took the time to call me and give me feedback so I commend that, however the information passed on by the hiring Manager was not correct and contradictory to the interview.
    Overall it sums up the problem of certain types of Manager.
    Lucky miss for me!

    Questions d'entretien d'embauche

    • General CV walk through and pick out successes.
      Describe challenges to the Customer Service environment.
      How would you communicate with a team who are not in your building (yes really that was a question).
      Various questions about customer service, but nothing too in depth.   1 réponse
Voir les 40 entretiens d'embauche

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