Travailler chez HomeServe UK | Glassdoor.fr

Glassdoor utilise des cookies pour améliorer votre expérience sur le site. En continuant, vous acceptez d'utiliser nos cookies. OK | En savoir plus

Présentation de HomeServe UK

Vous travaillez ici ? Obtenez un Compte Employeur gratuit
Walsall, Angleterre (Royaume-Uni)
Entre 1 001 et 5 000 employés
1993
Filiale ou unité d'exploitation
Réparation et entretien généraux
Entre 500 millions et 1 milliard $ (USD) par an
Inconnu

Avis sur HomeServe UK

4,4
StarStarStarStarStar
Tendances des évaluationsTendances des évaluations
Recom­mandent
Approuvent du PDG
HomeServe UK CEO Martin Bennett
Martin Bennett
422 Évaluations
  • Utile (2)

    « You get out what you put in! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative and Coach Support - Walsall, Angleterre (Royaume-Uni)
    Employé actuel - Customer Service Representative and Coach Support - Walsall, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez HomeServe UK à plein temps (Pendant plus de 3 ans)

    Avantages

    Great career progression if you're willing to put time and effort in.

    Great salary, particularly for a call centre.

    Opportunities to help Customers, even those that aren't necessarily covered.

    Excellent benefits, including a monthly 'bonus' for front line staff.

    Set career progression and wages.

    Feel like we're kept pretty in the loop about things within the company.

    On site canteen.

    Free on site parking.

    Lots of charity work.

    Dominos pizza days :)

    Inconvénients

    A little bit of uncertainty amongst staff recently following some redundancies.

    Unfortunately there's plenty of staff who don't share the company's values when it comes to speaking with our Customers. If People followed processes and kept Customers up to date as they promised, the complaints would be reduced significantly. It's frustrating for the ones who always do their best.

    Dominos pizza days when you're trying to diet :)

    Conseils à la direction

    I feel that you're going to struggle when you next want to recruit for coaches and team managers. The recent redundancies have scared people and many have said they will not progress further for fear of this happening again.

Voir les 575 avis

Entretiens chez HomeServe UK

Expérience

Expérience
86%
5%
9%

Obtenir un entretien

Obtenir un entretien
46%
15%
12%
12
9
6

Difficulté

3,0
Moyenne

Difficulté

Difficile
Moyenne
Facile
  1. Utile (1)  

    Entretien de Senior SEO & Content Manager

    Employé anonyme - Walsall, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Entretien dificile

    Candidature

    J'ai postulé via un recruteur. Le processus a pris 5 semaines. J'ai passé une entrevue à HomeServe UK (Walsall, Angleterre (Royaume-Uni)) en octobre 2017.

    Entretien

    I originally applied for a different role, but HomeServe’s Recruitment Operations Team Leader (Vicki), spotted that my skillset would be a good fit for the Senior SEO & Content Manager role. So, after a quick phone call, Vicki set up an interview with the Head of Communications.

    My first interview was competency based, but felt extremely friendly and informal; which really made the whole experience a happy one.

    The second interview was with the Brand Director and involved a presentation task (which was in-depth, but I really enjoyed putting together) – and again, it felt very friendly and informal.

    From the first phone call with Vicki, through to interviews with the Head of Communications and the Brand Director - this has been the best recruitment process I've experienced (and not just because I got the job): All involved have been very friendly, approachable, and their passion for HomeServe is truly contagious.

    I also wanted to note that throughout the process, Vicki has been constantly at hand to answer any questions – she’s organised, super friendly and fantastic at her job.

    Questions d'entretien d'embauche

Voir les 68 entretiens d'embauche

Prix et distinctions de HomeServe UK

  • Best Home Emergency Cover Provider, Moneynet, 2015
  • Ones to Watch, Best Companies Group, 2015
Voir plus

Vous travaillez chez HomeServe UK ? Partagez vos expériences

HomeServe UK
  • Star
  • Star
  • Star
  • Star
  • Star
 
Cliquez pour noter
ou