Je travaille chez HomeServe UK à plein temps (Pendant plus de 3 ans)
Great career progression if you're willing to put time and effort in.
Great salary, particularly for a call centre.
Opportunities to help Customers, even those that aren't necessarily covered.
Excellent benefits, including a monthly 'bonus' for front line staff.
Set career progression and wages.
Feel like we're kept pretty in the loop about things within the company.
On site canteen.
Free on site parking.
Lots of charity work.
Dominos pizza days :)
A little bit of uncertainty amongst staff recently following some redundancies.
Unfortunately there's plenty of staff who don't share the company's values when it comes to speaking with our Customers. If People followed processes and kept Customers up to date as they promised, the complaints would be reduced significantly. It's frustrating for the ones who always do their best.
Dominos pizza days when you're trying to diet :)
Conseils à la direction
I feel that you're going to struggle when you next want to recruit for coaches and team managers. The recent redundancies have scared people and many have said they will not progress further for fear of this happening again.
J'ai postulé via un recruteur. Le processus a pris 5 semaines. J'ai passé une entrevue à HomeServe UK (Walsall, Angleterre (Royaume-Uni)) en octobre 2017.
I originally applied for a different role, but HomeServe’s Recruitment Operations Team Leader (Vicki), spotted that my skillset would be a good fit for the Senior SEO & Content Manager role. So, after a quick phone call, Vicki set up an interview with the Head of Communications.
My first interview was competency based, but felt extremely friendly and informal; which really made the whole experience a happy one.
The second interview was with the Brand Director and involved a presentation task (which was in-depth, but I really enjoyed putting together) – and again, it felt very friendly and informal.
From the first phone call with Vicki, through to interviews with the Head of Communications and the Brand Director - this has been the best recruitment process I've experienced (and not just because I got the job): All involved have been very friendly, approachable, and their passion for HomeServe is truly contagious.
I also wanted to note that throughout the process, Vicki has been constantly at hand to answer any questions – she’s organised, super friendly and fantastic at her job.
Questions d'entretien d'embauche