Great Peers, Tough Management - Avis employé Associate Acceleration Partners

Thank you very much for your time in sending us a review. We pride ourselves in our people, it is great to hear that you agree that we have “really great, smart people.” In reply to where we can do better, I am sorry to hear that you had a less than desirable experience with your manager. Our teams and our people depend on strong leaders and managers at all levels of the organization. The reality is that we have many new managers as we continue to promote and invest in our own people, which can be a double-edged sword. I’m not sure when you left AP but this past year we launched/are launching many new management initiatives including, Global Leadership and Management Standards, an open performance measurement system for manager effectiveness, offsite retreats for leadership development for our Director level leaders, and even small group forums for management training. We are committed to our core value of Excel & Improve and improving our infrastructure to support the growing needs for leadership and management training as we continue to grow and promote from within. I think you would be happy to see the changes we have made in the last 6 months alone. In response to the comment that we give incentives to write reviews, this is a little misleading. All reviews are 100% anonymous so we don’t know who writes them and have never incentivized anyone to write positive reviews or told anyone what to say. Many awards submission have long surveys and have participation thresholds to qualify and we recognize that these are time consuming for employees. In the past we have encouraged companywide participation through a raffle, which is 100% on the honor system, none of data is seen by our team. You can win the raffle if you left a negative review and we would never know. With respect to the similarities in comments, I think that has more to do with our level of authenticity. Employees and prospective employees should want to work here for the right reasons, not a false perception. Working in client services, in a very fast pace company with constant change and remotely from home can be hard and is not right for everyone. We believe the reviews are often similar because we’ve done a good job at creating a consistent, global, and remote culture. We hire, reward, incentivize, and promote on the same core values and operating principles throughout the organization. The result is that most people do not get widely different experiences, which we believe is a good thing as it shows that we say what we do, it does not mean we are the right choice for everyone. Thank you for taking the time to leave us a review!