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Advanced Call Center Technologies

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Do not work here!! - Avis employé Agent Advanced Call Center Technologies

1,0
8 févr. 2016
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Decent scheduling. Paid time off at 90 days.

Inconvénients

Employees are treated terribly. Forget having an emergency, all they care about is their numbers and nothing else. Theyll say they want to work with you, but then hold it against you. You have to hound them to give you incentive pay such as holiday pay, bonuses, etc. Schedule changes too much and last minute and they don't care if its last moment notice, even though it's supposed to be a set schedule. NOT flexible scheduling like advertised.

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5,0
9 févr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Best place to work with the I.T Helpdesk Team.

Inconvénients

Teamwork played a big role in the I.T Dept.

2,0
5 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The position itself opposite offers an opportunity to assist people who really need help. If you’re a person who wants to help people, this is a good spot for you.

Inconvénients

While this is an excellent position to assist people who need help with their financial needs. It is not recommended by leadership that you do so. What I mean by that is that management “micromanages. Every day there’s something new so it offers no stability. This is a job that makes you feel very insecure. They are constantly reviewing your work and never offering any supportive information. Only what you’re doing wrong. I felt insecure every day while doing this job because I really wanted to be empathetic with the collar and management wants you on the call and off the call within a certain period of time. In addition to all of this, the training was so insufficient that I had never even used the phone system before I was put on the floor. There was no nesting. And management expected you to know certain things that you’ve never been taught.

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