Avantages
They will hire anyone and it is great for those starting out to put on their resume.
Inconvénients
No meal breaks are allowed even if working 12 consecutive hours. If you are working overnight no bathroom breaks are allowed either. Management is ableist (ironic because this is mental health work) and openly talks bad about employees to other employees. Management does not care for their workers and allows callers to continuously talk to employees in threatening, derogatory, and sexually abusive ways. Management did nothing when a coworker told a dangerous client my personal information and said that the information wasn't mine and wouldn't tell me what they knew yet continued to tell my other coworkers that the dangerous caller did in fact know my personal information. Workers there also regularly break HIPPA and commit billing fraud and management covers for them.