Phone calls recorded and scrutinized by management - Avis employé Employé (anonyme) BlueLinx

Thank you for taking the time to provide us with this feedback. Our organizational structure focuses on empowering our locally based General Managers (GMs) to make locally informed decisions about their business. I would encourage you to reach out to your GM with your feedback. As for sales excellence, we are proud of the creation of Sales Excellence function at BlueLinx to provide our local markets and GMs with support, including coaching, training, reporting (analytics/insights), etc. We have also installed software in the past year (similar to most Fortune 1000 companies) to record inbound calls to our inside sales staff to enable our leaders to provide timely feedback, recognition, and coaching to our associates, and thus ensure our customers receive the very best quality of service every day. Lastly, our stock price is actually up 55% since January of 2017, although like many successful companies, we believe that if we take care of the customer, the stock price will take care of itself.