Avantages
The first few years with the company were genuinely great. The culture stood out compared to the typical BPO. It was supportive, people-first, and built on collaboration. I felt empowered to contribute, and I was proud to be part of a team that valued growth and excellence. I’m still grateful for those early experiences, which helped me build valuable skills and confidence in my role.
Inconvénients
Unfortunately, things changed drastically as the company scaled. The culture lost its heart. Empathy and openness were replaced by rigid hierarchy and internal politics. If you weren’t part of the management committee (ManCom), your ideas were often ignored, regardless of their value. I began to feel small, like just another number. The last two years were especially difficult. I stayed in denial, hoping things would improve, but in doing so, I neglected my own well-being, health, and peace of mind. Despite delivering strong results, which became obvious when the department struggled after I left. I was underpaid and undervalued. I now earn three times more than I did there, which says a lot about how my contributions were overlooked. The decline in culture, lack of recognition, and emotional toll made staying no longer worth it. Leaving was the best decision I’ve made for my career, my mental health, and my future. I’ll always appreciate the early years, but I would not recommend this company in its current state.