Awful employer - Avis employé Customer Service Representative CAE

CAE offers the opportunity to work in a highly respected and technically advanced aviation environment. The work itself is meaningful, especially knowing the impact our services have on pilot safety and training outcomes. Many of the employees are knowledgeable, dedicated, and genuinely care about doing the right thing for clients. The Las Vegas team is collaborative, and there is a strong sense of teamwork when challenges arise. Leadership has supported improvements during periods of transition, including operational changes and facility moves, and there is exposure to multiple areas of the business that support my professional growth. CAE also provides solid benefits and stability as a global organization, which is reassuring in a fast-changing industry.

Like many large organizations, business decisions are made without the appropriate change management or the end user being considered. Resource constraints, such has limitations on hiring, particularly during periods of growth place additional strain on frontline teams. Communication and alignment between departments or Centers are inconsistent. Some operational issues would benefit from more proactive planning rather than reactive fixes. There are opportunities to further invest in tools, equipment, and infrastructure to better support employees and client.

Good benefits, flexible schedule, interesting/engaging work, great coworkers

Antiquated systems and processes, they will overwork you on projects that will go nowhere, for a tech company they are not very tech saavy, low pay, upper management doesn’t seem to know what they’re doing most of the time, lay offs happen way too often