Avantages
Don't even know where to start. For not having more than a basic education, I think the pay is pretty good. All the other customer service jobs I've had (and I've had a lot) they would promise you raises and never deliver or they would fault you for some really petty things just to not give you the raise. I've already received two raises and have been with this company for only a few months. If you're not getting raises, you were either not there long enough(meaning two months or less), or didn't receive a raise because of your own doing. I love my managers and the supervisors/leads, all very easy to get along with, will stay well past there time to go home for the evening to help you out. Co-workers are great as well. I've just received some benefits such as insurance that I haven't been offered at other jobs in years. The hours are great with a chance for lots of overtime (when available).
Inconvénients
Well, any job you have will have some cons. The only one for me has nothing to the with company itself. The people we call can be quite rude when there's nothing we can do about it. And at any rate, that will always be the case in the customer service industry. Cons that I could see others having a problem with: -the company is strict on their employees being on time and not missing days. Of course, given what the job entails, that is kind of common sense. The easy fix is don't be late or don't seek out this job. I was a habitually late to a few of my previous jobs but when you actually like the job your at, you'll be on time. - break time. you get a 30 minute lunch and that's basically it. But again, given what we do at this job, it kind of makes sense. - getting pointed for being sick. As someone that's been sick while at this job, for the most part you just got to suck it up, like you would (or should) any other job. Some times you may be so sick you simply can't make it in, but that's why you get so many grace points before getting written up. - Someone said we were being watched all the time. Well, yes, yes we are. If someone had access to my personal information to the point they could get into my house easily, I'd want someone watching them too. And yes, our calls are recorded and critiqued. If you do your job right, I'm not sure why that would matter. That's like saying you don't like that police dispatchers are recorded. Essentially, I feel this job is for more mature people who want to work in the adult world. If you want lots of freedom and endless sick days, seek a job at McDonalds.