Avantages
My coworkers were nice and easy to get along with...most of them at least. It's a great place for entry-level technicians to learn about the support world when starting out. Very easy mindless work. If you have a laid back manager you can spend your time studying to advance your career. I learned Python in the few months I worked there between calls.
Inconvénients
So unbelievably boring; This was real-life office space. I saw employee desks there with 15 year employee awards and they were still support techs, level 1 no less. There is not going to be any advancement in this company if you hire on as a support tech unless you are tenacious about getting moved up. Even then it takes at least five years from what I could tell and you will not get any further than team lead, there's just no way.