My Scribe Experience Thusfar - Avis employé Scribe Copytalk Business Services

Thank you for your honest feedback. We're glad that you found the job easy and enjoyed flexible scheduling, but we would also like to discuss the complaints you listed. Break policy: Every member of management has the ability to make exceptions to the break policy at their discretion and within reason. We do however encourage taking 30-minute breaks where needed. If we credited time for employees being on the premises and not logged in, that could be extremely costly and would discourage goofing off on the clock. As to letting people log in sooner, again, that would result in a high cost to the company as we would legally have to pay you for any breaks under 30 minutes. Compensation policy: First, I'm pleased to share that the base rate in the Athens office was recently raised to $8.25 an hour. Everyone has the opportunity to make up to $13/hour each pay period based on hitting those Enhanced Pay metrics. While it may seem unfair to not have that rate lock in after first attaining it, it also discourages employees from slacking off and hurting production from a business standpoint. Your suggestion to compensate employees based on quality of work rather than just quantity is a good one. We are currently in the process of implementing recognition and rewards for a job well done that is separate from XF. Scheduling: We have unparalleled scheduling flexibility. Even if you have to submit a request less than a week in advance, as you mentioned, we do allow for emergency situations. Our protocol is that you email the office with an explanation and make up those hours elsewhere in the week (or bring in a doctor's note/other documentation of your emergency). The fact that we only require 16 hours per week, allow you to create and shift those hours around, and are so lenient with schedule changes is hard to beat. Dictations: We routinely do audits on customers with problematic dictations and follow up with them. However, the more tenure and experience you have under your belt as a scribe, the less those difficult calls affect you. Benefits: We do offer benefits packages to employees after a year of working full-time hours. That is standard protocol for most companies. If you are still with the company and have more ideas or issues that you would like to discuss, please feel free to speak with your OM or email the Athens office at athoffice@copytalk.com. Thank you again for your honesty! We are doing all that we can to make improvements to our processes and the working environment across offices so your feedback is extremely valuable to us!